What’s up with SUMO – 2nd October – The Mozilla Support Blog

What have you been up to this week, SUMO warriors? We have some news and announcements for you, so start reading before the weekend sweeps us all away from our screens!

Welcome, New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Contributors of the week

A group nomination to all the people who keep being awesome and supporting millions of users around the world :-) If you are reading these words… this most likely means YOU!

Last SUMO Community meeting

You can read the notes here and see the video on our YouTube channel.

Reminder: the next SUMO Community meeting…

…is going to take place on Monday,5th of October. Join us!
If you want to add a discussion topic to upcoming the live meeting agenda:
- Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
- Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

The notes from the most recent Platform meeting can be found here.
The next Platform meeting will take place on the 8th of October.

Community

Let’s talk about contributor information at SUMO.
The SUMO Event Kit page has been updated – take a look and let us know what you think on the forums!
If you think you can benefit from getting a second-hand device to help you with contributing to SUMO, you know where to find us.
The first set of invites to upcoming global community events should be heading your way.

Support Forum

Some details from the last SUMO Day:
- 45 participants: 32 for Firefox, 5 for Firefox for Android, 2 for Firefox for iOS
- 93% issues replied to in 24 hours, 96% in 72 hours (FF, FF OS and FF iOS)
- 37% issues replied to in 24 hours and 87% in 72 hours for FF for Android
- Once again – HUGE thanks to all participants! You rock!
Save the date: the next SUMO Questions Day is coming up on the 8th of October.

Knowledge Base

The tracking protection articles will be revised and finalized by mid-October, depending on the coordination with Legal and Product teams.
If you want work with us directly on the Knowledge Base as an intern, take a look at this Outreachy opportunity.

L10n

Happy post-International Translation Day!
Huge thanks to everyone rocking the KB last week!
Let’s talk about new ideas for l10n badges.
Help needed! Let’s build a database of English departments at universities around the world – this will help us find new SUMO l10ns in the future.

Firefox

(for Android) The documentation for version 42 has started, and a dot release for 41 took place as well.
(for Desktop) Version 41 has landed! Head over to our forums to learn more and discuss.
- There has been a general increase in the number of browser hanging cases, so expect to see users reporting problems of that type. Yes, Farmville 2 is unfortunately affected, as well.

That’s all for now. May you have a great weekend! We all hope to see you refreshed, rested, and relaxed on Monday.

P.S. Don’t forget that we’re on Twitter… where we recently passed the 500 follower mark! Thank you!