SUMO Days Firefox 62: you are invited!
Firefox 62 SUMO Days are around the corner! In a week! On September 5th, Firefox 62 will be updating for both Desktop and Android platforms. Please join the community for … Read more
Articles in “Forums”
State of Mozilla Support: 2018 Mid-year Update – Part 4
The San Francisco 2018 All Hands flew by and so did the last two months. I cannot tell you how grateful I am to have been able to attend this … Read more
Army of Awesome’s Retirement and Mozilla Social Support’s Participation Outreach
Twitter is a social network used by millions of users around the world for many reasons – and this include helping Firefox users when they need it. If you have … Read more
SUMO Release Report for Firefox 50
This report is aiming to capture and explain what has happened during and after the launch of Firefox 50 on multiple support fronts: Knowledge Base and localization, 1:1 social and … Read more
Firefox 47 Support Release Report
Firefox 47 Release and Firefox iOS 4.0 In London, Mozlondon, we had a session on creating a SUMO Release Report a few weeks after major updates to Mozilla products. This … Read more
Firefox 45 Launch Social Day and SUMO Day March 8, 2016
One little-known way to be a SUMO hero participant in SUMO this week is tweeting, posting on facebook and answering a support forum question. Come to the support forum for … Read more
What’s up with SUMO – 28th January
Hello, SUMO Nation! Starting from this week, we’re moving things around a bit (to keep them fresh and give you more time to digest and reply. The Friday posts are … Read more
What’s up with SUMO – 8th January
Hello, SUMO Nation! Welcome to the first proper post of the year! We’re happy to have you read these words – it most likely means you’re getting ready for your … Read more
What’s up with SUMO – 6th November
Hello, SUMO Nation! Welcome to November… and version 42 of everything, including Firefox ;-). Have you already updated yours? We hope you did. In case you’re still wondering if you … Read more