Archive for the 'Tips' Category

Travel Tips Vol. 2: Hotels Edition

November 09th, 2012 | Category: Tips,Travel

All About Hotels

1. What is a “Published Rate” hotel?

Egencia has 4 types of hotel rates: (listed in preferred order for booking)

  • Negotiated Rate Hotels– Mozilla has negotiated a corporate rate with these hotels based on an assumed number of room nights. You reserve these rooms in Egencia and the hotel bills Mozilla. Good choice!
  • Egencia Preferred Rate Hotels– Catering to business travelers and offering the most business amenities. Rooms are charged directly to Mozilla. Good choice!
  • Expedia Special Rate Hotels– Catering to business and vacation travelers with varying degrees of flexibility and amenities. Rooms are charged directly to Mozilla. Good choice!
  • Published Rates or “rack rates”– Hotels with whom Egencia does not have contracted rates. These hotels are reserved in Egencia but require payment on arrival to the traveler’s credit card. Rooms are filed as an expense and then reimbursed by Mozilla. Oops! Try again.

2. How do I tell what kind of room rate it is?

There are a few ways you can check what kind of rate you’re picking:

  • Colored Pins– Your hotel search will produce a list of hotels. The pin color is associated with the type of rate. Published rate hotels will only show in your search results if there are no other results available .

Green Pins = Negotiated Rate Hotels Good choice!
Yellow Pins = Egencia Preferred Rate Hotels Good choice!
Blue Pins = Expedia Special Rate Hotels Good choice!
Gray Pins= Published Rate Hotels Oops! Try again.

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  • Continue to Booking– Once you continue to the booking page to select your room you will see the type of rate the room is listed at the top of the screen.

3. How do I know if this is a good hotel?

Egencia has recently added TripAdvisor hotel reviews to their hotel search.  You can read reviews before you book to determine if this hotel will be a good fit for your travel needs.

4. How do I change my hotel reservation?

Call your hotel directly. Hotel contact information and terms are always included in your trip information under the “Hotel summary.” If you have any problems you can always call an Egencia representative to assist you.


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Service Now has your back

November 09th, 2012 | Category: Tips

“Wow! Everything and its mother is on service now! I love this system!”

-Andrea Zingerman,  University Programs Coordinator

Service Now literally has your back when ergonomic evaluation requests are this fast and easy. You can also request office supplies, report broken furniture or building issues, and even request new snacks.

Workplace Resources service requests can easily be filed from the main page in Service Now.

Service requests are easy to make, edit and close. You’ll receive updates from the WPR team as we make progress on your ticket, and you can add and respond to our changes as we go.

Please help us serve you best by filing your requests in Service Now today!


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Travel Tips Vol. 1

July 18th, 2012 | Category: Tips,Travel

Mozilla is growing and traveling more than ever. Over the next several months we’ll be offering up some travel tips for Mozillians on the road.

Before you book, review Mozilla’s Travel Policies here:

July Travel Tips

1.  Pick up a phone (and use it to make a phone call!)

We work on the web. We live our lives on the web. There are times though, that problems can get solved much faster on the phone. If you have a travel problem or need help with a booking, call Egencia’s Customer service line  +1 (866) 397-2677 or +1 (702) 939-2530. You’ll talk to a real person, too.

2.  Call your airline

If you need to exchange an air ticket, it is often faster and easier to go to your airline directly. Egencia does not have the authority to bend the rules. Your airline may offer you a better solution when rebooking a flight than Egencia is able to.

3. Pack well

Checking baggage is costly and time consuming.  Choose a standard regulation suitcase that will fit in the overhead bins. Lay out everything you plan on taking on your trip, and take half. Don’t forget your Mozilla T-shirts, of course.

4. Read the fine print

Egencia offers extremely competitive hotel and airfare rates, often with extremely restrictive booking policies to match. If you think your plans may change, look for hotels and flights that are refundable or have reasonable cancellation policies.

5. Read the reviews

Egencia provides listings for an array of hotels. While most are business class suitable, some are more pleasant than others. Traveler reviews will help you determine if a hotel is the right fit for you.


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Event Request Form on Service Now

June 04th, 2012 | Category: Mozilla Spaces,Tips

We’ve made it easier than ever before to request event space for your Meetups, hack-fests, lectures and parties. You can now submit your event request online in Service Now. Once submitted, someone from your local office will contact you about the details of your event.

Non-employee Mozillians should have their Mozilla host file their community events on Service Now now too. Public calendars with event listings are coming soon.

Please direct any questions to


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Flying on Southwest?

April 16th, 2012 | Category: News and Events,Tips,Travel

You asked. We delivered.

You now can book flights and earn Rapid Rewards points through Southwest Airlines via Egencia.

Egencia’s Southwest Airlines partnership is landing in two phases.

Phase 1:

You’re now able to view Southwest flight options by clicking on a link on your flight search results page.  This link will bring you to our SWABIZ  (Southwest Airlines Business) account page.

If you are a frequent Southwest traveler you can log in with your Rapid Rewards number. If you do not have a Rapid Rewards number you can enroll in the program on this page. You can book and earn flight credits for Southwest Flights booked through SWABIZ and flights will be billed directly to Mozilla.

Important notes:

*Flights are booked through Southwest’s SWABIZ site, not Egencia.

*Please select the appropriate department code.

*Flight purchases will not notify an approver. Please check with your manager before purchasing your flight.

Phase 2:

Coming this Summer, Egencia will allow you to see and book Southwest flights directly from your Egencia results page.  Approvers will be notified and Rewards points will continue to be applied to your personal Southwest account.

Please contact Karen Esterly for all travel related questions.

Happy Travels, Mozillians!

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Traveling with Mozilla?

March 15th, 2012 | Category: Tips,Travel

Yes, we do that too.

Workplace Resources has taken over Mozilla’s Travel Systems management.  We’re working on making booking with Egencia easier- with earlier access for New Hires, extended flight options and clearer travel policies.

Stay tuned in to the WPR blog for news about travel! Contact Karen Esterly for questions and concerns.

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