Sumo
- Weekly metrics
- Over 4 million weekly visitors the last couple of weeks. Yay, F1 keyboard shortcut!
- New record in forum threads last week. Could be a combination of .NET searches, Windows 7 searches, and more traffic
- What are the time ranges for trended search terms?
- cilias to double-check with Ken
- Last week’s weekly support issues
Knowledge Base
- New articles:
- Need someone to help with Windows 7 screenshots
- Possible change in screenshot policy, preferring Windows 7 screenshots over XP? (XP still has the majority of traffic)
- Makes sense, especially given the upcoming Browser Ballot audit
- cilias to announce in the forum
- Possible change in screenshot policy, preferring Windows 7 screenshots over XP? (XP still has the majority of traffic)
- How can we create a bridge for Live Chat and Forum contributors to start contributing to the KB?
- One way is to make sure more people see the contributor forum, where the SUMO community is connected
- Encourage people to sign up on SUMO before being approved in Live Chat — already happening (zzxc)
- Send out e-mail to new forum contributors (cww)
- cilias to post in Contributors forum to ask for other ideas
Forum
- New helpers: TXGuy and jscher2000
Live Chat
- Graph of issues and tags
- Main takeaway is that there is a very long tail of support requests coming in to Live Chat, which is expected
- The graphs helps spotting and comparing trends between weeks (for example, the Facebook spike a few weeks ago)
- New very active Live Chat contributor: fingalPC. Welcome, and thanks so much for your help so far!
Roundtable
- Mockup of the help users on forum screen