What’s Up With SUMO – Aug. 10
Big things this week New profile feature page How do I fix Firefox? article in draft How do I fix Firefox video Notes from the last SUMO meeting
Michael Verdi
Meet Brinda!
Say hi to Brinda! She’s an intern for SUMO this summer, working on text mining support questions to find our top issues. Automating this manual process will be a huge … Read more
Meet Michelle!
Please join me in welcoming Michelle Luna to Mozilla! Michelle will be heading up our mobile Firefox support efforts and ensuring that we provide world class, scalable, self-service and community-driven … Read more
What’s Up With SUMO – Aug. 3
Big things this week Verdi helps you with Firefox User testing videos: Video 1 Video 2 Video 3 Video 4 Video 5 Video 6 Video 7 Video 8 We’re closing … Read more
What’s Up With SUMO – July 26
Big things this week Contributor group dashboard Private messages Notes from the last SUMO meeting
What’s Up With SUMO – July 13
Big things this week Blog post about private messaging and group dashboard features Meet Ibai! Notes from the last SUMO meeting
Meet Ibai!
Please join me in welcoming Ibai Garcia to Mozilla! Ibai (in some circles also known as El Fuego de la Cueva) is the SUMO team’s new Services Support Coordinator. He … Read more
Documentation Process
HOLY COW! This is a long (12 minutes) explanation of the new SUMO documentation process. Here’s the short version: Six week schedule. The first four weeks, we’ll be drafting articles … Read more
What’s up with SUMO – May 16
Big things this week SUMOdev releasing weekly Knowledge Base article tracking Discussion on developing the new Live Chat 2 minute Firefox for Android Device Compatibility Survey