Please join me in welcoming Michelle Luna to Mozilla! Michelle will be heading up our mobile Firefox support efforts and ensuring that we provide world class, scalable, self-service and community-driven support for mobile Firefox users.
We’re very excited that Michelle has joined our Army of Awesome because she’s pretty darn awesome herself — she has a ton of experience with customer support, community management, content writing, and working closely with development and QA teams. This will all be a great help for us in our efforts to turn support into something that integrates closely with product planning in addition to just being a great service for our users.
Michelle graduated from the University of Colorado in 1999 with a BA in Technical Communications, an enthusiasm for software support and a passion for playing guitar and snowboarding. In 2002 she moved to San Francisco to join Sun Microsystems where she led the release of Solaris documentation as open source and went on to chair the OpenSolaris Governing Board 2009/2010! Most recently, Michelle served as principle program manager in support of the ZFS Storage appliance at Oracle, Inc.