2023 in a nutshell
Hey SUMO nation, As we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023. It’s a lot, so let’s dive … Read more
Articles in “about:sumo”
A glimpse of 2022
Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more
2021 Retrospection
This is probably a moment where we usually say to ourselves how time flies so fast. Despite the pandemic and the uncertainty that lingers this year, I’m proud and grateful … Read more
SUMO Updates – Looking back on 2020
There is a lot happening in 2020 even when the world we live in right now has changed dramatically in just a year. Amidst all that, I feel even more … Read more
SUMO A/B Experiments
This year the SUMO team is focused on learning what to improve on our site. As part of that, we spent January setting support.mozilla.org up for A/B testing and last … Read more
[Important] Changes to the SUMO staff team
TL;DR Social Community Manager changes: Konstantina and Kiki will be taking over Social Community Management. As of today, Rachel has left Mozilla as an employee. L10n/KB Community Manager changes: Ruben … Read more
#5 State of Mozilla Support: 2018 Mid-year Update – Part 5
Hello, present and future Mozillians! We are happy to share with you the final post of the series, which started with two external research report analyses, moved on to sharing … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 4
The San Francisco 2018 All Hands flew by and so did the last two months. I cannot tell you how grateful I am to have been able to attend this … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 3
Hello, present and future Mozillians! We are continuing our series of mid-year posts regarding the state and future of Mozilla Support. If you missed the previous posts, part one and … Read more