SUMO now helping an additional 7.3 million visitors
About 3 weeks ago we made the switch to a new information architecture and new design. The goal was to improve the browsability of the site and help people find … Read more
Articles in “Announcements”
MozCamp EU 2012 trip report
Mobilize Mozilla! was the theme for this Mozcamp in Warsaw, Poland September 7-9. So, it was all about mobile, while remembering that Desktop is where we have all the users … Read more
The new magic SUMO tool for frequent questions, and an interview with its developer, Tobias Markus
For a few weeks now we have been replying to almost every single question that is asked in the Mozilla support forums. That is up from about 50% last year … Read more
The new Reset Firefox feature is like magic
Planet Mozilla viewers – you can watch this video on YouTube. A little more than two years ago when I joined the support team, one of the first things that … Read more
The 8th SUMO sprint
Last Tuesday we finished the 8th SUMO sprint of this year. I’s been a short sprint, because for half of it Mozilla web developers met for a work week in … Read more
Thursday, March 29th is SUMO Day!
It’s time for a new SUMO day! This will happen on Thursday, March 29. We’ll be answering questions in the support forum and helping each other in #sumo on IRC … Read more
Welcome Madalina Ana, SUMO Community Manager!
I’m pleased to welcome Madalina Ana to the spectacular SUMO team! SUMO is betting a lot on organizing itself around community growth as the primary way to provide kick-ass support … Read more
Welcome Rosana Ardila, Community Support Program Manager
I’m thrilled to welcome Rosana Ardila to Mozilla and the SUMO team! Rosana is our Community Program Manager and will work closely with our incredible support community around the world, … Read more
Goodbye to the Sync add-on
Today we are announcing the end of official support for the Firefox Sync add-on, focusing resources on improving and supporting the Sync experience for those users in the latest versions … Read more