Knowledge Base Audit
This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of … Read more
Articles in “Announcements”
SUMO platform roadmap for the rest of 2010: The timeline
Now that we’ve decided to develop a new platform for SUMO, let’s look at how it’ll be developed and how the transition will take place. Since SUMO consists of many … Read more
SUMO platform roadmap for the rest of 2010: Milestones and priorities
Last month, we blogged about the upcoming SUMO platform that will make SUMO much more enjoyable to use for users, contributors, and developers. Of course, SUMO 2.0 (codenamed Kitsune) can’t … Read more
Sign up for the Support Report: SUMO’s weekly report of Firefox issues and metrics
Every week, we get thousands of users asking questions on the support site and telling us about their Firefox issues. To better leverage that information across the Mozilla universe, we’re … Read more
Introducing the fabulous SUMO Content Manager
After months of hunting, we’re very excited to announce that we’ve found our new Support Content Manager. Starting this week, Michael Verdi joins the SUMO team full time and will … Read more
We just made the switch to Firefox a lot better for millions of users
Sometimes taking a closer look at things that have remained unchanged for over a decade can be quite surprising — and the end result can help millions of people every … Read more
Another Forum redesign mockup
Based on some feedback to the last design, we’ve come up with an alternative concept for the forum redesign. While it has many of the same features as the last … Read more
We are no longer using Bugzilla for article requests
We’ve recently changed the way we track requests for new Knowledge Base articles for Firefox Support: Instead of using bugzilla, we’re now using a forum hosted on the site instead. … Read more
The Evolution of SUMO
(Guest post by James Socol of the webdev team. Comments or questions? Head on over to James’ original blog post and comment there!) When I joined the SUMO team six … Read more