The new SUMO is here, let’s put it to the test
We started working on our new SUMO Knowledge Base back in March and now, 9 months later, it’s finally here! We released our new KB to the public last night … Read more
Articles in “Announcements”
What’s new in Kitsune
In my last post I wrote about the process of creating our new Knowledge Base but that did not answer the question of how the new KB will improve the … Read more
Change is good
Today we are rewriting our top 5 articles to make them more helpful. SUMO has 5 million visitors every week. That’s a lot of people who hopefully are happy Firefox … Read more
Knowledge Base Audit
This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of … Read more
SUMO platform roadmap for the rest of 2010: The timeline
Now that we’ve decided to develop a new platform for SUMO, let’s look at how it’ll be developed and how the transition will take place. Since SUMO consists of many … Read more
SUMO platform roadmap for the rest of 2010: Milestones and priorities
Last month, we blogged about the upcoming SUMO platform that will make SUMO much more enjoyable to use for users, contributors, and developers. Of course, SUMO 2.0 (codenamed Kitsune) can’t … Read more
Sign up for the Support Report: SUMO’s weekly report of Firefox issues and metrics
Every week, we get thousands of users asking questions on the support site and telling us about their Firefox issues. To better leverage that information across the Mozilla universe, we’re … Read more
Introducing the fabulous SUMO Content Manager
After months of hunting, we’re very excited to announce that we’ve found our new Support Content Manager. Starting this week, Michael Verdi joins the SUMO team full time and will … Read more
We just made the switch to Firefox a lot better for millions of users
Sometimes taking a closer look at things that have remained unchanged for over a decade can be quite surprising — and the end result can help millions of people every … Read more