Behold: the SUMO 2010 roadmap!
Back in October, we started the effort to solicit feedback and ideas from various people, including of course our wonderful SUMO community. I wrote about the three primary objectives for … Read more
Articles in “Announcements”
Join the SUMO team: Support Community Manager
SUMO is growing rapidly. In 2009, the size of the community doubled. Today there are over 100 active monthly contributors to SUMO, many of whom are localizers who translate support … Read more
Join the SUMO team: Support Tech Editor
Firefox Support has over 4 million visitors per week, and about half of those people speak English. This makes the English Knowledge Base a very important part of SUMO. In … Read more
SUMO 1.5: Even better searching
Last Thursday, we released SUMO 1.5 which implements a significant upgrade to our site search engine. In addition to having a much more powerful back-end search where we can now … Read more
Presenting the new Firefox Support start page
After being slightly distracted with other priorities, we were finally able to launch the new and optimized start page for Firefox Support that we designed and tested in June! The … Read more
KB articles about blocklisted MS add-ons
Over the weekend, there was quite a bit of activity regarding security issues in .NET Framework Assistant and Windows Presentation Foundation. These are add-ons that were installed via Windows Update … Read more
The web just got safer with Firefox
Running the latest version of Firefox with outdated plugins is like having a modern burglar alarm while leaving the balcony door wide open. In order to be safe on the … Read more
Laura Thomson presenting at OSCON about SUMO
If you’re at OSCON, be sure to not miss senior software engineer, PHP guru, and SUMO lead developer Laura‘s presentation titled Scaling Firefox Support with PHP. From the presentation summary: … Read more
Improved SUMO start page coming soon
In the last 10 days, we’ve been running our second A/B test on SUMO to try a slight redesign of the in-product start page (the page you get to if … Read more