Screencasts are coming!
I’m sure everyone knows the cliche “A picture is worth a thousand words.” It is certainly true, and in the Firefox Support knowledge base we’ve encouraged the use of screenshots … Read more
Articles in “Announcements”
The about:sumo experiment
A while back, the idea of creating an about:sumo newsletter was proposed. Since then, we’ve been so busy with other parts of SUMO, that we never got to follow through … Read more
SUMO now has its own project logo
Thanks to really helpful brainstorming from our community to determine what the SUMO project stands for, followed by invaluable feedback on the initial candidates from the whole Mozilla community, and … Read more
SUMO now has a twitter feed
Activity in the SUMO has increased rapidly over the past year and our community has really grown! Now we have this blog, a contributors forum and a newsgroup. There’s all … Read more
2009 — Making the vision for SUMO a reality?
Welcome to the future everyone! This is 2009, the year of opportunities and, if we’re lucky, a stronger world economy. Earlier this week — well, last year — I was … Read more
Support Firefox Day 4 – Europe
In just 15 minutes, the European session of our Support Firefox Day starts, where we’ll introduce people to SUMO localization and discuss Mozillas goals for 2010. For the full schedule, … Read more
Support Firefox Day 4 – Asia
Today (or tomorrow, depending on where in the world you live) is the fourth Support Firefox Day, which starts in Asia in just ten minutes. For the full schedule, see … Read more
Coming soon: Support Firefox Day 4
The next Support Firefox Day will focus on localization of the Support project. Primarily, in this case, localization is translation of support articles into a number of languages for our users worldwide. Firefox is available in over 30 languages and with so many users, support documentation is also needed in all these languages. We have a secondary objective of starting an open discussion about Mozilla 2010 goals and collect feedback from our community of contributors and soon-to-be contributors. Read more
Meet the new SUMO team!
There has been some changes to the SUMO team recently. Jason Barnabe, who maintains the Support Forum, unfortunately doesn’t have enough time to maintain a full-time job and administrate the … Read more