English Firefox 3 product help completed
After running the en-US in-product help content through a final review process on SUMO Day last Friday, we’ve now declared the articles good enough to be ready for localization. Locale … Read more
Articles in “Announcements”
Thanks everyone
Our first SUMO Day last Friday was a success. We’re working on a more complete wrap up of the experience and will post a more fleshed out report soon. A … Read more
SUMO Day — there’s still time!
It’s been a really fun and hectic SUMO Day so far, but there is still time for you to join! We’ll be available in #sumo until 6 PM PTD, which … Read more
Today is the first SUMO Day!
This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. :) … Read more
Firefox 3 is great — and so can you!
Hearing all the great things about the upcoming Firefox 3 and wishing you’d been a part of it? It’s not too late! Even when all the development and testing is … Read more
SUMO is currently down
Unfortunately, we had to take the SUMO site down today because of serious performance issues that affected other services like Bugzilla. Rest assured that awesome people are working around the … Read more
SUMO Day decided
We’ve now gathered enough feedback from the community to make a decision about the SUMO Day: we’ll host the event on Friday, April 11th. Thanks for the feedback everyone and … Read more
New keywords: user-doc-needed, user-doc-complete
Last week, there were two new keywords created to help with Firefox user documentation. user-doc-needed user-doc-complete If you see any bugs that need changes to current Firefox user documentation, or … Read more
Live Chat hours revised
As most of you already know, SUMO is volunteer driven, and Live Chat is no exception. Because of this, we’ll be constantly revisiting our officially offered hours to make sure … Read more