SUMO — now with l10n!
support.mozilla.com now better supports localization. There is still work to be done, but we’ve made a number of important accomplishments this week that are worth mentioning: Automatic language detection based … Read more
Articles in “Announcements”
Firefox Live Chat launching today
Today we are officially opening our Live Chat support to users of Firefox. Users who can’t find their answer in the knowledge base or the forum can now get real … Read more
Official Firefox Support Forum Goes Live
I’m pleased to announce the opening of the official Firefox support forum! The forum is a result of a few months of work, and I’d like to thank all those … Read more
SUMO l10n Strategy
We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing … Read more
Updated SUMO Milestones
Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, … Read more
Server upgrade tonight
The knowledge base of support.mozilla.com is using TikiWiki, an open-source content management system. We are excited to let you know that tonight around 7 pm PST, we will upgrade TikiWiki … Read more
Preliminary SUMO roadmap
Based on a number of meetings the last few days, we have a preliminary plan for the technical rollout of support.mozilla.com during Q4 2007: 0.1: Upgrade TikiWiki and fix technical/web … Read more
support.mozilla.com Live
The synchronization from the staging server to the real support site (support.mozilla.com) has now been completed. This means that if you are a contributor, your account should have been transferred … Read more
Firefox Knowledge Base Alpha
With more than a hundred million users around the globe, Firefox is no longer a web browser used by just the tech savvy people. While we have seen tremendous efforts … Read more