SUMO Day decided
We’ve now gathered enough feedback from the community to make a decision about the SUMO Day: we’ll host the event on Friday, April 11th. Thanks for the feedback everyone and … Read more
Articles in “Announcements”
New keywords: user-doc-needed, user-doc-complete
Last week, there were two new keywords created to help with Firefox user documentation. user-doc-needed user-doc-complete If you see any bugs that need changes to current Firefox user documentation, or … Read more
Live Chat hours revised
As most of you already know, SUMO is volunteer driven, and Live Chat is no exception. Because of this, we’ll be constantly revisiting our officially offered hours to make sure … Read more
SUMO — now with l10n!
support.mozilla.com now better supports localization. There is still work to be done, but we’ve made a number of important accomplishments this week that are worth mentioning: Automatic language detection based … Read more
Firefox Live Chat launching today
Today we are officially opening our Live Chat support to users of Firefox. Users who can’t find their answer in the knowledge base or the forum can now get real … Read more
Official Firefox Support Forum Goes Live
I’m pleased to announce the opening of the official Firefox support forum! The forum is a result of a few months of work, and I’d like to thank all those … Read more
SUMO l10n Strategy
We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing … Read more
Updated SUMO Milestones
Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, … Read more
Server upgrade tonight
The knowledge base of support.mozilla.com is using TikiWiki, an open-source content management system. We are excited to let you know that tonight around 7 pm PST, we will upgrade TikiWiki … Read more