Another Forum redesign mockup
Based on some feedback to the last design, we’ve come up with an alternative concept for the forum redesign. While it has many of the same features as the last … Read more
Articles in “Announcements”
We are no longer using Bugzilla for article requests
We’ve recently changed the way we track requests for new Knowledge Base articles for Firefox Support: Instead of using bugzilla, we’re now using a forum hosted on the site instead. … Read more
The Evolution of SUMO
(Guest post by James Socol of the webdev team. Comments or questions? Head on over to James’ original blog post and comment there!) When I joined the SUMO team six … Read more
Welcome to the SUMO team, Kadir!
We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will … Read more
SUMO meetings moved to tomorrow
This week’s SUMO and SUMOdev meetings have been moved to Tuesday. SUMO Meeting: 2 pm PT / 5 pm ET / 23:00 CET (Phone call details) If there is anything … Read more
The bright future of the SUMO platform
When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The … Read more
SUMO meeting moved this week
Because of President Days and Family Days and what not, we have moved this week’s SUMO meeting to today at 9 am PT / 12 pm ET / 18:00 CET. … Read more
Weekly SUMO development team meeting moved
The SUMO development team meeting (also known as the SUMOdev meeting) has been moved from Tuesdays at 9 am Pacific to Mondays at the same time. This is because one … Read more
Firefox 3.6 releases Thursday 21 Jan 2010
Firefox 3.6 is coming out tomorrow, which means it is going to be a very busy time for support. As with every major launch, we see a spike in support … Read more