Pick a day for the SUMO Day
The Firefox Support project (a.k.a. SUMO) community has grown lately, with new knowledge base content writers and localizers, forum moderators, and live chat helpers. This is really exciting news, as … Read more
The Firefox Support project (a.k.a. SUMO) community has grown lately, with new knowledge base content writers and localizers, forum moderators, and live chat helpers. This is really exciting news, as … Read more
We’ve created a spreadsheet of the issues we felt would be worth having fixed in the next 3 months. Beside each issue is a priority number which corresponds to the … Read more
As the, fairly lengthy, title of this post indicates we’re having a phone meeting to hash out which bugs and missing features in the Live Chat software are most important, … Read more
As most of you already know, SUMO is volunteer driven, and Live Chat is no exception. Because of this, we’ll be constantly revisiting our officially offered hours to make sure … Read more
I posted earlier about our system for doing Live Chat approvals. Unfortunately this fell apart for two reasons. First being, I’m the only one who can flip the switch on … Read more
For those of you not yet familiar with the new Live Chat software, we have it set that while everyone can sign up for an account to help, only people … Read more
Today we are officially opening our Live Chat support to users of Firefox. Users who can’t find their answer in the knowledge base or the forum can now get real … Read more
Yesterday, we had our first test day for the upcoming Live Chat component of Firefox Support. It was a wonderful success. Having so many people come out and stick around … Read more
Today, December 21st, from 1 PM – 6 PM PST, we’d like as many people as possible to test both the software that helpers will use to interact with users, … Read more