Permission levels on SUMO
One issue that sometimes confuses Knowledge Base contributors is knowing what levels of permission each user group on SUMO has. For instance, someone may be able to edit one category … Read more
Articles in “Localization”
Firefox Manual’s (not so) distant Italian relative
A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was … Read more
Continuing to listen to Localizer feedback
We have been meeting individually with active Support localizers to get their feedback and look at ways we can improve SUMO for them. In the latest update to SUMO, we … Read more
Help test localizing SUMO modules
On the Firefox Support start pages[1][2], there are blocks of text on the sidebar labeled “Improve the Knowledge Base” and “Thunderbird”. Those are referred to as “modules”, and until now … Read more
Email notifications for edits waiting for review
One feature that support localizers have been wanting for a long time is email notification when an article edit is waiting for review. We now have it! Here’s how to … Read more
Localizing the Support Funnel
In previous months, David has blogged about the Support Funnel. In short, users are directed to the Knowledge Base to get answers to their questions, and if their questions are … Read more
SUMO Localization Dashboard
One of the main priorities for SUMO in 2009 is to make localization simpler. More specifically, part 5 of the Vision for SUMO includes ideas about a clear locale overview, … Read more
Splitting the Options window article – we’re almost there
One of the change we are making the knowledge base for Firefox 3.1 is taking the large Options window article and splitting it up into several articles (one article per … Read more
Options window split progress
Last week, I blogged about our plan to split the Options window article, and that we need Firefox Support locale leaders to translate a text file for us. Thank you … Read more