Articles in “Video”

Meet Brinda!

Say hi to Brinda! She’s an intern for SUMO this summer, working on text mining support questions to find our top issues. Automating this manual process will be a huge … Read more

Meet Michelle!

Please join me in welcoming Michelle Luna to Mozilla! Michelle will be heading up our mobile Firefox support efforts and ensuring that we provide world class, scalable, self-service and community-driven … Read more

Meet Ibai!

Please join me in welcoming Ibai Garcia to Mozilla! Ibai (in some circles also known as El Fuego de la Cueva) is the SUMO team’s new Services Support Coordinator. He … Read more

Documentation Process

HOLY COW! This is a long (12 minutes) explanation of the new SUMO documentation process. Here’s the short version: Six week schedule. The first four weeks, we’ll be drafting articles … Read more

What’s up with SUMO – May 16

Big things this week SUMOdev releasing weekly Knowledge Base article tracking Discussion on developing the new Live Chat 2 minute Firefox for Android Device Compatibility Survey