SUMO 0.8.1
Hi folks! Earlier this week, there was another update to support.mozilla.com, I’d like to tell you about. This update was tagged as SUMO 0.8.1. The Vietnamese localization has now been … Read more
One year of Live Chat
This month marks the one year anniversary of the launch of Live Chat as part of the SUMO project. During our first year, over 20,000 chat requests were answered by … Read more
Minutes of SUMO meeting 2009-01-12
Attendees: mzz, Quarantine, zzxc, cilias, kbrosnan, Tanner, Cww, underpass, michro, myles7897, tom06, Jammer400 (came late) Sumo Weekly metrics Last week’s weekly support issues Malware (redirected searches, popups, etc) are starting … Read more
Localizing the Options window article
As we fully embrace the concept of an entire knowledge base acting as the Firefox manual when you click on Firefox Help, there are some structural changes to the help … Read more
SUMO contributors meeting is Monday and I can’t wait
A few days ago, we blogged that we’ll be having a contributors meeting Monday Jan 12th. I just wanted to write this to say that I’m really excited to hear … Read more
SUMO contributors meeting Monday Jan 12th
This Monday, Jan 12th, we’ve moved the regular SUMO meeting and are inviting all SUMO contributors to call in to discuss their thoughts on the SUMO project. Volunteers, contributors and … Read more
2009 — Making the vision for SUMO a reality?
Welcome to the future everyone! This is 2009, the year of opportunities and, if we’re lucky, a stronger world economy. Earlier this week — well, last year — I was … Read more
The Year in SUMO
As most readers of this blog are already aware, Mozilla’s community-powered user support project SUMO was launched to address the need for an official and centralized support channel for Firefox … Read more
SUMO 0.8
A couple of weeks ago, the bug fixes for SUMO 0.8 were pushed to support.mozilla.com. This update has quite a few goodies! New search engine Over the summer, student Alexandre … Read more