Localizing the Support Funnel
In previous months, David has blogged about the Support Funnel. In short, users are directed to the Knowledge Base to get answers to their questions, and if their questions are … Read more
SUMO Localization Dashboard
One of the main priorities for SUMO in 2009 is to make localization simpler. More specifically, part 5 of the Vision for SUMO includes ideas about a clear locale overview, … Read more
Splitting the Options window article – we’re almost there
One of the change we are making the knowledge base for Firefox 3.1 is taking the large Options window article and splitting it up into several articles (one article per … Read more
SUMO 0.8.2
Last Thursday, SUMO 0.8.2 was pushed to the Firefox Support website. This update was more about pushing whatever fixes were checked in, so the SUMOdev team can start focusing on … Read more
Minutes of SUMO meeting 2009-02-02
Attendees: djst, cilias, cww, zzxc Sumo Brainstorm on how to improve pages like How to Contribute and Contributor Home Page to help grow our community zzxc noticed that people tended … Read more
SUMO now has its own project logo
Thanks to really helpful brainstorming from our community to determine what the SUMO project stands for, followed by invaluable feedback on the initial candidates from the whole Mozilla community, and … Read more
Options window split progress
Last week, I blogged about our plan to split the Options window article, and that we need Firefox Support locale leaders to translate a text file for us. Thank you … Read more
SUMO now has a twitter feed
Activity in the SUMO has increased rapidly over the past year and our community has really grown! Now we have this blog, a contributors forum and a newsgroup. There’s all … Read more
Minutes of SUMO meeting 2009-01-26
Attendees: djst, cilias, cww, zzxc Sumo Takeaways from the January 12 community meeting Why do people participate — enjoying the community feel People seem to enjoy being able to share … Read more