Screencasts are coming!
I’m sure everyone knows the cliche “A picture is worth a thousand words.” It is certainly true, and in the Firefox Support knowledge base we’ve encouraged the use of screenshots … Read more
The about:sumo experiment
A while back, the idea of creating an about:sumo newsletter was proposed. Since then, we’ve been so busy with other parts of SUMO, that we never got to follow through … Read more
Help test localizing SUMO modules
On the Firefox Support start pages[1][2], there are blocks of text on the sidebar labeled “Improve the Knowledge Base” and “Thunderbird”. Those are referred to as “modules”, and until now … Read more
Writing concise documents
Last month, website usability expert Neil Lee from the webdev team made a usability audit of the Firefox Support website. One observation he made was that some articles in our … Read more
Minutes of SUMO meeting 2009-04-06
Sumo Weekly metrics Lots of edited articles. Cww to run query to figure out which locales are the most frequently edited. Last week’s weekly support issues Anything for Namoroka feedback? … Read more
Email notifications for edits waiting for review
One feature that support localizers have been wanting for a long time is email notification when an article edit is waiting for review. We now have it! Here’s how to … Read more
Weekly SUMO meeting 2009-03-30
Sumo Weekly metrics Last week’s weekly support issues Cww to investigate general slowness on Mac and report back to team asap We do have a separate page for the problem … Read more
The road to SUMO 1.0, in retrospect
Tomorrow night (pacific time), SUMO will reach that magical version number 1.0. Although we already have a grand roadmap leading up to 2.0, today we’ll be looking back at all … Read more
Designing a Live Chat web client
Over the past few weeks we’ve been working to collect ideas and feedback for the SUMO Live Chat web client. Contributors currently use the open source Spark client to help … Read more