Let’s publish a Firefox Manual!
Wouldn’t it be nice to have a Firefox manual that could be read as a physical book or directly on the screen? Well, guess what: it already exists and even … Read more
Firefox 3.5 Support knowledge base status update
It’s been a while since our last post about updating the knowledge base for Firefox 3.5. It’s especially a good time to get involved, now that Firefox 3.5 development is … Read more
Rolling out with a new search engine (SUMO 1.0.2)
Last Friday, SUMO came out with a brand new search engine. Previously, we’d been using Google to do searches of the knowledge base but this new search engine (based on … Read more
Minutes of weekly SUMO meeting 2009-05-18
Sumo Weekly metrics Last week’s weekly support issues Data is still being collected, but sqlite corruption issue (and tag in Live Chat) looks like the most common specific issue 3.0.11 … Read more
Firefox support wants your feedback… it’s survey time!
As we constantly try to improve the support experience for both Firefox users and the wonderful contributors who help them, it’s good to take time to see how we’re doing. … Read more
SUMO — Part of Mozilla’s periscope
I wanted to share a good example of how Firefox Support wasn’t just launched to fill the support need of our 270+ million Firefox users, but also to allow us … Read more
Subscribe to the SUMO newsletter
about:SUMO the SUMO newsletter is coming! You can subscribe now. If you are not actively involved in SUMO, but are still interested in knowing what is going on in the … Read more
Continuing to listen to Localizer feedback
We have been meeting individually with active Support localizers to get their feedback and look at ways we can improve SUMO for them. In the latest update to SUMO, we … Read more
Minutes of SUMO meeting 2009-05-11
Sumo Weekly metrics New performance metrics: Avg forum thread answer time Avg sessions per hour Status on start page A/B test? Production files received from designer last week. jslater and … Read more