Minutes of SUMO meeting 2009-07-06
Sumo Firefox 3.5 post-mortem Very good job, very prepared. One thing that stood out: problem with add-ons not being compatible. We needed to get a list of unsupported add-ons. Next … Read more
Measuring the success of the knowledge base
In March, I posted about using article feedback to improve knowledge base articles and the importance of making knowledge base articles easy to read; but those are specific areas that … Read more
How our wiki is different
To say that the SUMO knowledge base is just a wiki really doesn’t do it justice. While it’s very easy to start contributing to the knowledge base and simply assume … Read more
Help make Launch Day a success!
The support.mozilla.com community is really excited for the release of Firefox 3.5 tomorrow (Tuesday). The quality of support in the hours following a launch is important to ensure a great … Read more
Minutes of SUMO meeting 2009-06-29
Sumo Firefox 3.5 status List of potential 3.5 issues is up in the Contributor forum Potential addition: Error correction if people have changed folder names of top-level bookmark folders List … Read more
Improved SUMO start page coming soon
In the last 10 days, we’ve been running our second A/B test on SUMO to try a slight redesign of the in-product start page (the page you get to if … Read more
Firefox 3.5 Support knowledge base status update – Screenshots
Firefox 3.5 Release Candidate 2 has been released, which means that you can now start updating screenshots in the knowledge base for Firefox 3.5! As a quick reminder, here are … Read more
Minutes of SUMO meeting 2009-06-22
Sumo RC1 support status Cww going to run queries on forum One problem for people upgrading from beta to RC1 might lose all their passwords when they clear recent passwords … Read more
Permission levels on SUMO
One issue that sometimes confuses Knowledge Base contributors is knowing what levels of permission each user group on SUMO has. For instance, someone may be able to edit one category … Read more