SUMO 1.1 – Screencasts are here!
Last week, the fixes for SUMO 1.1 were applied to support.mozilla.com. The big news: SUMO now supports screencasts! A screencast is a video recording of a computer screen. In the … Read more
Help Firefox users transition to 3.5
When Firefox 3.5 launches later this month, we expect it to be really popular. After all, it’s the culmination of many months of very hard work from everyone in the … Read more
Support Firefox Day — new date: June 25th 2009, 10 AM PDT
With Firefox 3.5 rolling off the presses, it’s time for the long-awaited Support Firefox Day. We’re planning on having the event June 25th at 10 AM PDT (1 PM EDT). … Read more
Firefox Manual’s (not so) distant Italian relative
A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was … Read more
Minutes of SUMO meeting 2009-06-08
Sumo Weekly metrics A lot of article updates (adding “Firefox 3.5” category to most en-US articles, and many Italian) We need a way to mass-change categories. Cww to file a … Read more
Results of our first A/B test on SUMO
Recently, we ran a simple test on support.mozilla.com to determine if the high bounce rate on the SUMO inproduct start page compared to the normal start page is because of … Read more
Minutes of SUMO meeting 2009-06-01
Sumo Weekly metrics Average CSAT seem to be going down. Need to look at the bottom rated articles (that are heavily trafficked) and identify what the cause is for the … Read more
Making the Live Chat experience even better
As the Live Chat community on SUMO (support.mozilla.com) continues to grow, we are working on ways to make the experience even better for Firefox users and for our community members. … Read more
about:sumo – May 2009
NOTE: This is the blog version of our about:SUMO newsletter. To subscribe to the email version, sign up using the online subscription form. about:SUMO Welcome to about:SUMO — a digest … Read more