Minutes of SUMO meeting 2008-10-06
Attendes: djst, cilias, zzxc, cww, nkoth, lucy Sumo Weekly metrics Bug 455190 made the poll stats unreliable; should be fixed starting from last week’s push. cilias to verify and report … Read more
Top 15 Support articles for localizers to translate
Before Firefox 3 was released, we gave localizers a list of Support articles that needed to be translated because they were linked to from within Firefox. But what about after … Read more
The vision for SUMO – Part 8: Live Chat
We’ve reached the last part of this comprehensive vision for the scope and role of the SUMO project moving forward. This part is dedicated to the most social form of … Read more
Minutes of SUMO meeting 2008-09-29
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics First week of collecting metrics from Omniture instead of Urchin, which explains some differences in the numbers All team members set … Read more
The vision for SUMO – Part 7: Support Forum
The Support Forum is a way for users to ask direct support questions about problems not (yet?) covered in the Knowledge Base, as described previously as the support funnel. It … Read more
Minutes of SUMO meeting 2008-09-22
Attendees: djst, cilias, zzxc, cww, lucy Sumo Localizer feedback Weekly metrics Less traffic this week, and less community involvement Weekly support issues For Hendrix, we have an experimental database built … Read more
Gathering criteria for a better article editor
A few months ago, we surveyed knowledge base contributors to evaluate the quality of the contributor experience and how we can improve it. From the feedback we got, one common … Read more
The vision for SUMO – Part 6: Knowledge Base
The Knowledge Base is the heart of SUMO and consists of a large collection of support articles largely written by the community. The key focus and scope of the Knowledge … Read more
The vision for SUMO – Part 5: Localization
Approximately half of our users are running an English (US, British, or other) version of Firefox. This is why localization is such a critical part of Mozilla, because it enables … Read more