Attendes: djst, cilias, zzxc, cww, nkoth, lucy
Sumo
- Weekly metrics
- Bug 455190 made the poll stats unreliable; should be fixed starting from last week’s push. cilias to verify and report to nkoth if there are still problems.
- Last week’s weekly support issues
- People stuck on looping update messages. Probably a prefs.js locked problem. lucy to look up more info.
- Logo feedback gathered in newsgroup thread. If you haven’t provided feedback yourself, please do it asap!
- “Are the links on the front page detracting people from using search?” discussion on mozilla.support.planning [1]
- Search box in the top nav performs a mozilla.com site specific search, not a SUMO search [2]. djst to look up how many people search there on SUMO, if possible. If not, we’ll probably just remove the search box.
Knowledge Base
Live Chat
- Top live chat issues, several need investigation or more information
- 4 new chat accounts, 1 account approval: auswddn
- We are now following up chats in the forum after the user understands what to do. That way we can reduce the average chat session length, become more effective, while still providing high class support for our users. All chat helpers should search the forum for their name after helping, to catch followups.
SFD
- E-mail sent to localizers, early feedback
- Fix bugs that prevent widespread adoption of SUMO first before asking localizers to help en masse.
- Goal should be to get more people (isn’t it always?) and increase communication between locales/en-US
- Would like info on how to get started translating and keeping translations up to date
- Decide a day for the event next week