Sumo
- Weekly metrics
- What happened on Feb 24th (re: start page bounce rate)? djst to talk to Ken.
- Last week’s weekly support issues
- Push SFD back to end of May?
- Since the original idea was to host the event in close relation to the 3.1 release, it makes sense to move this.
- Let’s move it to late May!
Knowledge Base
- 3.1 to 3.5 SUMO meta bug 481465
- Best Practices doc change: be less chatty
- This was one of the points raised in the UX audit: our documentation needs to be more concise
- cilias to update the Best Practices and then blog
- Useful article comments tracking page [1]
- Some doubts about the usefulness of this separate page vs just posting in the contributor forum. At the end of each week, we could revisit the week’s list and ensure that any critical changes are taken care of.
Forum
- Should we have a guide to asking questions?
- djst thinks that the basic instructions should just be integrated into the “Ask new question” form
- Another UX review/brainstorm by Neil would be awesome for this
- Comment about this read me thread in this contributors forum thread
Live Chat
- Live Chat community is growing steadily! Weekly contributors has quadrupled since the start of 2009
- Two threads about live chat abuse in Contributors forum, but still very rare.
- More people crashing due to corrupt sqlite.
- Cheng to talk to Stephen to figure out how we can best help them get more info about this bug 462476
- Collin1000, a longtime contributor of Live Chat, is now a room monitor! :)
- Metrics update: 4 new helpers taking chats, 16 total active helpers
- zzxc to solicit more feedback from Live Chat contributors in the contributor forum.
Roundtable
- New How to Contribute documents with improved layout and content going live today
- Some CSS embedded on the page to make it look better; will move out to the CSS files once the design has been finalized
- Can we enable the RSS feed functionality for forums now?
- djst to talk to laura