Help us plan SUMO in 2010!


Following up on my post last week about how the SUMO project developed in 2009, it’s time to repeat the circle for 2010! It’s time to start thinking about where to take the project, which areas to focus on, and ultimately which goals to define for 2010.

To help get the goal discussion started, it’s obviously helpful to know why SUMO exists. In my opinion, there are three main reasons:

  1. To help people have a great Firefox (and by extension web) experience
  2. To provide key user and product insights to the Mozilla community
  3. To strengthen and grow Mozilla’s community

Based on this list, we can create three focus areas, or “buckets” for our 2010 goals:

  • Improve the support experience for users
  • Provide better/more accurate/more detailed metrics and insights for other Mozilla teams and the entire Mozilla community
  • Make the SUMO experience more enjoyable for contributors

In today’s SUMO meeting, we’ll kick off the discussion by spending 15-30 minutes brainstorming ideas. You’re very welcome to call in! That said, if you don’t have time to call in, or would rather share your ideas in writing, there is an active thread in the SUMO contributor forum dedicated for this. Please feel free to post there with thoughts, ideas, or, if you’re feeling particuarly creative, screenshots, mockups or screencasts of what you have in mind.

Of course, if you don’t have a SUMO account and for some reason don’t want to create it, you are welcome to participate by commenting on this blog post too. :)