Minutes of SUMO meeting 2010-03-08

Sumo

  • Weekly metrics
    • Forum contributor participation is going down. Cww to verify that the metrics are correct
    • cilias to talk to metrics team about getting a heat map for the Windows start page, in addition to adding the bounce rate to the weekly metrics doc
    • Still working on getting day-by-day KB Helpfulness numbers.
      • Cww and cilias worked on getting a graph up: [1]
      • Need to backfill with more data to identify trends. cilias is on it.
  • Last week’s weekly support issues

Knowledge Base

Live Chat

  • For the first time since 3.6 was released, a majority of live chats were marked ‘solved’
    • Rise in confirmed solved chats seems to be driven by increased traffic from bug 548945 (13% of all chats)