Sumo
- Weekly metrics
- Forum contributor participation is going down. Cww to verify that the metrics are correct
- cilias to talk to metrics team about getting a heat map for the Windows start page, in addition to adding the bounce rate to the weekly metrics doc
- Still working on getting day-by-day KB Helpfulness numbers.
- Cww and cilias worked on getting a graph up: [1]
- Need to backfill with more data to identify trends. cilias is on it.
- Last week’s weekly support issues
Knowledge Base
- Forgot to mention last week: Dynanic Content page now has the tikiwiki markup of each content block, so localizers don’t have to search for it in the dynamic content panel.
- New articles: The program must close to allow a previous installation attempt to complete (split off from “Firefox will note start”)
- Heads up: For IE Users A/B test has started. [2]
- Can we suggest Adblock Plus in the Pop-up blocker article?
- Should avoid that. We need to better explain why there still are some popups, explain what kinds of popups that aren’t blocked (e.g. onClick), etc.
- Is the info on The bookmarks and history system will not be functional up to date?
Live Chat
- For the first time since 3.6 was released, a majority of live chats were marked ‘solved’
- Rise in confirmed solved chats seems to be driven by increased traffic from bug 548945 (13% of all chats)