Over the last few weeks we have been exploring Firefox menu usage through data collected by the Test Pilot extension. During our analysis, we encountered some irregularities and have since discovered that parts of the data set were affected by … Continue reading
In the last post, we presented the most and least commonly used menu items. We noted that a problem with analyzing aggregated data is the potential for outliers to skew our results. Today, to identify these outliers, we will move … Continue reading
For the last few days the Test Pilot team at Mozilla Labs has been running a test to explore usage of the Firefox menu bar. Ever since Mosaic 1.0 web browsers have had a standard menu bar–one that has always … Continue reading
In part I of this two-part series (found here), I discussed the first level of my analysis of our support site. Next, we asked ourselves two questions — Which search terms lead to which articles? Are visitors ultimately satisfied with … Continue reading
A few months ago, David Tenser from our Support team came to the Metrics team with some ideas for analysis concerning user experience with our support.mozilla.com site (SUMO). At the time, we did not have the functionality set up to … Continue reading
When I began my analysis of the Broken Site Reporter (seen above) in Firefox (first post can be read here and second here), I imagined a series of 4 or 5 posts with a concluding post on changes I thought … Continue reading
It has now been a full month since the launch of Firefox 3.5 – what impact has the new browser had? In just over 30 days, Firefox 3.5 has been downloaded 47.6 million times! This does not include downloads from … Continue reading
In Part I of our Broken Web Site Reporter analysis here, we looked at some very general data patterns concerning usage of our Report Broken Web Site tool in the Firefox Help menu. Here I will attempt to dive a … Continue reading
One of the ways Firefox users can easily and directly contribute to making the browser a better product is through our Help->Report Broken Web Site feature: This allows users to let us know if they experience problems with Firefox on … Continue reading
In John Lilly’s blog post in November about Firefox market share, he said one of the most important factors for figuring out how Firefox is doing is the health of addons.mozilla.org (also known as AMO). AMO recently hit a few … Continue reading
