When we last left off, we described an upcoming change to the Firefox installer – those users canceling out of the process (via en-US downloads initiated at www.mozilla.com) will be able to leave feedback if they’re interested: Those checking the … Continue reading
We’re obsessed with improving a person’s experience with Firefox at every turn, from finding Firefox, to downloading/installing Firefox, to actually using Firefox, to uninstalling Firefox. With an upcoming initiative, we’ve set out to improve the user’s experience at one specific … Continue reading
We recently took a look at one of the most critical activities within the Mozilla community – Firefox Support (support.mozilla.com). In that initial discussion, we investigated how Firefox users get to SUMO in the first place. Next, we want to … Continue reading
By far the most visited page across Mozilla’s web sites is the “whatsnew” (or update) page. Each time there’s a release (e.g., 3.0.6), users automatically get updated to the latest version of Firefox, and as part of that process, the … Continue reading
When we recently shared an overview of the traffic to www.mozilla.com, we noted one item that stood out – the relatively high volume of traffic to the Getting Started page. Digging into the data, we wanted to understand the typical … Continue reading
Over the past year, SUMO (also known as Firefox Support, Firefox Help, or support.mozilla.com) has grown into one of the most critical activities within the Mozilla community. David Tenser and the SUMO group have done a stellar job of maintaining … Continue reading
While adoption of Firefox 3 continues to grow at a breakneck pace, we have continued to notice one other interesting trend – some Firefox users are still on Fx2. Fortunately, the vast majority of Firefox users are always on the … Continue reading
Continuing our examination of the user’s experience at the moment they click the Firefox download button, we now turn to an analysis by region (previous OS breakdown, browser breakdown). How does the experience of a user in the U.S. compare … Continue reading
