Author Archives: Roland

Thunderbird Support Day February 2, 2012

Posted on January 27, 2012 by Roland| Comments Off

We’re having a Thunderbird Support Day February 2, 2012, focusing on Thunderbird 10 using Etherpad and optionally the #tb-support-crew IRC channel. Check out the Thunderbird Support Day February 2, 2012 wiki page for full details on how to participate. The results will be placed on the Thunderbird Support Day February 2, 2012 Etherpad. We’d love to have you participate, it’s not hard and it will benefit the Thunderbird community immensely.

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Tagged support, support day, tb-support-crew, thunderbird

A Big Thank-you to Thunderbird Community Managers worldwide and to all open-source community managers

Posted on January 23, 2012 by Roland| Comments Off

Today January 23, 2012 is Community Manager Appreciation day. A big-thank you to all the various Thunderbird community managers in the Thunderbird communities worldwide and in general to all open source community managers.Bonus link: David Eaves’s presentation from 2007 where he states Mozilla is a Community Management Organization

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Tagged cmad, cmad 2012, community manager appreciation day, david eaves, mozilla, open source

Thunderbird Support 2011 peek backward, 2012 peek forward

Posted on December 23, 2011 by Roland| Comments Off

First a big thank-you and Happy Holidays to those who have helped support Thunderbird users at the official Get Satisfaction Thunderbird forum and the official Thunderbird knowledge base (aka SuMoMo) as well as those who support Thunderbird at independent sites like mozillaZine, Geckozone, Thunderbird Mail DE, etc.

2011:

approximately 4000 topics solved, 25000 responses on the Get Satisfaction Thunderbird forum
Thunderbird 5, 6, 7, 8, 9
moved SuMoMo from Tiki Wiki to Django Kitsune software in April, now have close to 800 articles over about a dozen languages

2012:

recruit more contributors for Thunderbird support and Thunderbird documentation and keep existing contributors happy!
more Thunderbird releases every 6 weeks
early 2012: some tweaks to our Thunderbird customization of Get Satisfaction to make things clearer and friendlier

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Tagged 2012, danke, documentation, get satisfaction, kitsune, merci, sumo, sumomo, support, thank-you

Support contributors please add yourself to the Mozillians directory

Posted on December 19, 2011 by Roland| Comments Off

Thunderbird Support Contributors (e.g. you help support Thunderbird users on Get Satisfaction, or write documentation on SuMoMo or help people in third party independent Thunderbird support sites like mozillaZine, Geckozone, etc), please add yourself to the Mozillians directory and tag yourself “Thunderbird”, “Support” and your city e.g. “Paris”.

Please contact Roland, rtanglao AT mozilla.com to get vouched! Roland will vouch for anybody on the tb-support-crew mailing list!This will allow other Mozilla contriburtors to find you.

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Tagged documentation, geckozone, get satisfaction, mozillazine, mozillians, sumomo, support, thunderbird

FLOSS Thunderbird Manual Sprint tomorrow 9 November 2011

Posted on November 8, 2011 by Roland| Comments Off

The unofficial but excellent FLOSS Thunderbird manual needs updating for Thunderbird 8. So the team is having a FLOSS Thunderbird manual update sprint tomorrow November 9, 2011 in the real world at the camaraderie coworking space, 102 Adelaide St. E, 2nd floor, Toronto, Ontario, Canada and online for those elsewhere. Jen and I will be participating virtually from Vancouver. No experience required. Just a copy of Thunderbird 8 (would be nice if you knew how to do screenshots but even that’s not required because there are plenty of other things to do like edit the text!)

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Tagged camaraderie, floss, floss manual, floss thunderbird manual, manual