Category Archives: Uncategorized

Senior Firefox Community Support Lead – it’s you we’re looking for!

Lionel Richie - Hello?

  • Ever loved a piece of software so much that you learned everything you
    could about it and helped others with it?
  • Ever coordinated an online community? Especially one around supporting users?
  • Ever measured and tweaked a website’s content so that more folks could find it and learn from it?

Got 2 out of 3 of the above?

Then work with me (since Firefox works
closely with my area: Firefox for Android and in the future iOS via cloud services
like Sync) and the rest of my colleagues on the fab
Mozilla User Success team (especially my fantastic Firefox savvy colleagues over at User Advocacy).

And super extra bonus: you’ll also work with our
fantastic community like all Mozilla employees AND Firefox product
management, marketing and engineering.

Questions? Email me rtanglao AT mozilla.com or click on the Senior Firefox Community Support Lead link and start the process of applying!

(flickr photo credit: rubbertoe)

Transitioning to a Thunderbird support “Consultant” May 1, 2015

Hi fine Thunderbird folks

I am stepping down 100% from my Thunderbird support “Accountable and Informed” (using the RAICS [1] model) role on May 1, 2015. Until the end of April 2015 I will continue to be doing Thunderbird support stuff, attending events where possible and attending meetings.

Why consultant?
Consultant means I will unsubscribe from Thunderbird support related bugs and mailing lists but you can find me on IRC or needinfo me or email.

Why such long notice?

Three reasons:

First, I’d like to try and solve with SUMO-DEV’s help as many as possible of the support papercuts and bugs that Matt, Wayne and others have pointed out on support.mozila.org .

I’d also like to do a content audit on all the Thunderbird KB articles in conjunction with Joni, the SUMO content editor.

Finally, I’d like to find a a volunteer (or volunteers) to be responsible and accountable for Thunderbird support (KB articles and support.mozilla.org)

I will be holding a series of regular Thunderbird support meetings for this transition starting in late September or October. Please let me know if you are interested in attending! email me rtanglao AT mozilla.com or contact me in #sumo at :rolandtanglao.

I’d like to thank all who have helped with Thunderbird support and am looking forward to working out a good transition!

Cheers!
…Roland

[1] en.wikipedia.org/wiki/Responsibility_assignment_matrix

What’s happening with Firefox for Android Support September 12, 2013

What’s going on this week in Firefox for Android Support

[Michael Verdi has an awesome post every week about what’s happening overall in SUMO for desktop, Android and Firefox OS. Check out the September 9th, 2013 edition of what’s happening in SUMO].

Current release is Firefox 23 for Android which was released Tuesday August 6, 2013. Continues to be a great release! No issues other than Android 4.3 issues most of which have been solved).

Upcoming releases:

Firefox 24

  • Articles are done! Thank! It’s time to ship it on Tuesday September 17, 2013.

Other Cool Stuff: What happens in Paris stays in Paris :-)

italian restaurant sumo team dinner paris-nikonv1-18.5mm-20130829-DSC_0384.jpg

  • Two weeks ago the SUMO team was in Paris. Lots of great discussion about the upcoming Mozilla Summit, improving support and working better with our fantastic community.
  • The technical writing program is moving to being a “self service” technical writing program. Still the same great Open Badge and certificate, just less high touch 1 on 1 tutoring. More details coming soon. If you have questions in the meantime, please don’t hesitate to contact Roland, Rosana or Michael.

What’s happening with Firefox for Android Support August 16, 2013

What’s going on this week in Firefox for Android Support

[Michael Verdi has an awesome post every week about what’s happening overall in SUMO for desktop, Android and Firefox OS. Check out the August 12thth, 2013 edition of what’s happening in SUMO].

Current release is Firefox 23 for Android which was released Tuesday August 6, 2013. Great release so far! No issues other than Android 4.3 issues which I blogged about last week (Google released Android 4.3 roughly two weeks ago).

Upcoming releases:

Firefox 24

Other Cool Stuff: Badges for the Technical Writing Program

SUMO technical writing program badge

What’s happening with Firefox for Android Support August 8, 2013

What’s going on this week in Firefox for Android Support

[Michael has an awesome post every week about what’s happening overall in SUMO for desktop, Android and Firefox OS. Check out the August 5th, 2013 edition of what’s happening in SUMO].

Current release is Firefox 23 for Android which was released last Tuesday August 6, 2013. Great release so far! There are some Android 4.3 issues  (Google released Android 4.3 roughly a week ago!) which so far aren’t too major.

Upcoming releases:

Firefox 24

  • It’s research time! Check out the research thread for Firefox 24 and if we have missed a feature please add it to the thread. Thanks to yalam96, nyselvey, and Waka_Flocka_Flame for helping out with Android research so far.
  • Firefox 24 beta 1  comes out tomorrow Friday August 9, 2013 and there is a permissions bump (see research  thread) so we’d like to finish that article today. It should be easy; it currently looks like we only have to document two new permissions: “record audio” and “control Near Field Communication.”. Let’s finish today  Thursday 8 August 2013. Interested? Edit the following article and ping roland via email (rtanglao or IRC (rolandtanglao in #sumo)

Or help us with existing articles

Miscellaneous

  • Roland on vacation August 12-14 (Tyler will cover); Roland working on Eastern Time July 24 – August 9

What’s happening with Firefox for Android Support August 1, 2013

What’s going on this week in Firefox for Android Support

[Michael has an awesome post every week about what’s happening overall in SUMO for desktop, Android and Firefox OS. Check out the July 29, 2013 edition of what’s happening in SUMO].

Current release is Firefox 22 for Android: Again this week, there are no major Firefox 22 for Android issues, thanks to everybody for making this release smooth and it’s great to see overall crashing and issues decreasing.

Upcoming releases:

Firefox 23

Firefox 24

repeat forever (subscribe to the wiki pages and to the bugs linked to a particular feature on the roadmap for the next release (currently FF24)  and then you will see the changes that we need to document in SUMO).

  • The big feature in 24 is our upcoming Android permission bump to enable some cool features: web RTC, geolocation services, NFC bump and perhaps more. (why perhaps? because Firefox is on a 6 week release cycle which we call a “train” and sometimes we move features from one train to another e.g. from the FF24 train to the FF25 train). Good news this week is that we are have one less permission change to document in FF24 (the wallpaper permission is being changed to an intent which means no need to request permission for it in FF24)

Or help us with existing articles

Miscellaneous

  • Roland on vacation August 1-2, 12-14; Roland working on Eastern Time July 24 – August 9

What’s happening with Firefox for Android Support July 25, 2013

Hello world. There’s a lot happening in the world of Firefox for Andoid in the SUMO (support.mozila.org) team and it’s not getting the exposure it deserves. So I am going to have a series of “What’s happening”posts. They will be happening at least once a week and will summarize what’s going on.

What’s going on this week in Firefox for Android Support

[Michael has an awesome post every week about what’s happening overall in SUMO for desktop, Android and Firefox OS. Check out the July 22, 2013 edition of what’s happening in SUMO].

Current release is Firefox 22 for Android: There are no major Firefox 22 for Android issues, thanks to everybody for making this release smooth and it’s great to see overall crashing and issues decreasing.

Upcoming releases:

Firefox 23

Firefox 24

  • It’s help article day on Thursday i.e. Today July 25, 2013, help us research and do some easy edits!:
  • It’s time to research articles for Firefox 24 for Android.  Thanks to Karen and Erin the Firefox for Android roadmap is accurate!  Please use it for research: https://wiki.mozilla.org/Mobile/Roadmap#Firefox_24:_Embracing_the_Ecosystem_.28Aurora.29
  • The big feature in 24 is our upcoming Android permission bump to enable some cool features: geolocation services, NFC bump and perhaps more. (why perhaps? because Firefox is on a 6 week release cycle which we call a “train” and sometimes we move features from one train to another e.g. from the FF24 train to the FF25 train).

Or help us with existing articles

Miscellaneous

  • Roland on vacation July 24, August 1-2, 12-14; Roland working on Eastern Time July 24 – August 9

[URGENT] If you would like to attend the Mozilla Summit in October, please register at Mozillians.org by April 17, 2013

As Rosana writes “The Mozilla Summit will happen this year and we would like to invite all of our contributors to show their interest on the Summit, so that they can be taken into consideration for assisting it.”. Please visit her thread for full details on how to register at mozillians.org, You must register your interest by April 17, 2013! It will be great to see folks at the Summit, so please register now on mozillians.org if you haven’t already.

Help us write mobile articles and we’ll make you an apprentice reviewer!

QUOTE:

We need help writing mobile (Android and Firefox OS) articles. So we’d like to experiment with a way to get more people involved without creating a review bottleneck. The idea is to let interested people quickly become Apprentice Mobile Reviewers. And since nearly every single mobile article falls into the category of articles that a reviewer can self-approve, these new reviewers will be able to write and approve as quickly as their time and interest permits.

END QUOTE

Read the whole call for SUMO mobile apprentice reviewers please. it’s easy all you need is a computer and some time!

Love to hear from you and help you get involved;  (rtanglao AT mozilla.com; irc.mozilla.org nick:rolandtanglao, I am usually in these channels: #sumo, #mobile)

My new job: Firefox for Android Support Coordinator

New Markets New Jobs

My new job is Firefox for Android Support Coordinator taking over from the incomparable Michelle Luna (who’s now my manager and in fact the manager of the SUMO mobile support team). I will still be working on Thunderbird though (approximately 2 hours per workday).

MozCampEU2012: Mozilla is full of cool people like john99

mozcampeu2012 group photo-my buddy john99

I was lucky enough to be one of the people who was invited to MozCampEU2012 in Warsaw, Poland on September 8-9, 2012. And even luckier I was able to meet longtime Thunderbird contributors for sessions about Thunderbird’s transition to being community-led in November 2012. But I’ll save that for another post.

Since all Mozillians are community leaders, we need to meet our community. Not just electronically but in real life whenever we can. And not just the communities we know and love (like the Thunderbird community) but people in other Mozilla communities. Being in Thunderbird support, I have also be been involved in Firefox support. It was therefore great to meet many of the Firefox Support Mozillians in Warsaw. John99, my MozCampEU2012 buddy was one of those people I was fortunate enough to meet. In the picture above he’s in the third row from the front to right and just behind David Boswell. Despite my jetlag, we made a connection I know that will make future work together electronically even more awesome on SUMO and other Mozilla communities. Nice to make a new buddy John! Come visit me in Vancouver!

Thunderbird Future Transition in November 2012

This fantastic photo by lrargerich reminds me of the awesome potential of transitions

After the release of Thunderbird 17 on November 20, 2012, Thunderbird is transitioning to be a community-led project. Check out JB’s post on Thunderbird’s future, JB’s interview with Tristan about Thunderbird’s future and Mitchell’s post for an overview of this Thunderbird transition post Thunderbird 17. Also here are two excellent threads on the the tb-planning mailing list: thread 1: change of release and governance model for Thunderbird, thread 2: papercuts

What does this mean for Thunderbird support? I’d love to hear your thoughts and suggestions. Please post your community-led Thunderbird related feedback and suggestions as a comment here or if you are a support contributor you can also post on tb-support-crew mailing list (and of course you can always email me rtanglao AT mozilla.com or contact me on IRC at irc.mozilla.org, nickname: rolandtanglao, I am usually on the #tb-support-crew channel)

[photo credit lrargerich on flickr]

Portraits: Thunderbird Support and Documentation

Take a Picture to make a Picture
Check out the portraits and call for contributors for Thunderbird Support and Documentation over on the Thunderbird blog. Love to help you help Support Thunderbird; it’s the easiest way to help; all you need to know is how to use Thunderbird and how to explain things clearly to others. If there are any questions about becoming a Thunderbird contributor, please don’t hesitate to email me rtanglao AT mozilla.com

[Photo courtesy of Mark Menzies on flickr]

Thanks to all who helped with TB 12 Support Day back on April 25, 2012

thank you
My thanks to Matt Harris, Wayne Mery, Eric Moore, vincent aka cameléon and all who helped on our TB 12 Support day back on April 25!

[flickr photo courtesy of the-g-uk]

REMINDER: Support Day April 25, 2012 – Focus on Lightning and TB 3.1->TB12 upgrade

Thunderbird!
Next Support Day is the day after TB 12 is released i.e. April 25, 2012 . No experience required! Our focus is on Lightning and TB3.1->TB12 upgrade. See you Wednesday April 25 in the Etherpad or online at #tb-support-crew at irc.mozilla.org (I’ll be there 8a.m.ish-4p.m.ish Pacific)

[photo credit nseki on flickr]

Next Support Day is the day after TB 12, 25 April 2012

Vielen Dank

First off a big “Vielen Dank” (thank-you in German!) to the folks who helped with the Thunderbird 11 support day.

The next Support Day is the day after TB 12 is released i.e. Wed April 25, 2012. As always, no experience required! Once again, our focus is on Lightning and upgrade from TB 3.1 to the current version of Thunderbird i.e. in this case TB3.1->TB12 upgrade.

[photo credit die gräfin on flickr]

Support Day tomorrow March 14, 2012 – Focus on Lightning and TB 3.1->TB11 upgrade

Thunderbird!
Next Support Day is the day after TB 11 is released i.e. tomorrow March 14, 2012 . No experience required! Our focus is on Lightning and TB3.1->TB11 upgrade. See you tomorrow in the Etherpad or online at #tb-support-crew at irc.mozilla.org (I’ll be there 8a.m.ish-4p.m.ish Pacific)

[photo credit nseki on flickr]

Thanks to all who helped out with the Thunderbird Support Day on February 2, 2012 – Next TB11 Support Day 14March2012

Maraming Salamat Po @vandusengdn - 042420115876
Thanks to Vincent aka cameléon, San, Matt Harris, Wayne Mery and others for updating the Etherpad and providing support input to the Thunderbird 10 support day on Thursday February 2 2012Next Support Day is the day after TB 11 is released i.e. currently March 14, 2012 since TB11 is currently scheduled for March 13, 2012