Tag Archives: firefox

Senior Firefox Community Support Lead – it’s you we’re looking for!

Posted on February 20, 2015 by Roland| Comments Off

Ever loved a piece of software so much that you learned everything you
could about it and helped others with it?
Ever coordinated an online community? Especially one around supporting users?
Ever measured and tweaked a website’s content so that more folks could find it and learn from it?

Got 2 out of 3 of the above?

Then work with me (since Firefox works
closely with my area: Firefox for Android and in the future iOS via cloud services
like Sync) and the rest of my colleagues on the fab
Mozilla User Success team (especially my fantastic Firefox savvy colleagues over at User Advocacy).

And super extra bonus: you’ll also work with our
fantastic community like all Mozilla employees AND Firefox product
management, marketing and engineering.

Questions? Email me rtanglao AT mozilla.com or click on the Senior Firefox Community Support Lead link and start the process of applying!

(flickr photo credit: rubbertoe)

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Tagged careers, community, communitysupport, firefox, firefoxsupportlead, growthhacker, hiring, jobs, supportlead

What’s happening with Firefox for Android Support September 12, 2013

Posted on September 12, 2013 by Roland| Comments Off

What’s going on this week in Firefox for Android Support

[Michael Verdi has an awesome post every week about what’s happening overall in SUMO for desktop, Android and Firefox OS. Check out the September 9th, 2013 edition of what’s happening in SUMO].

Current release is Firefox 23 for Android which was released Tuesday August 6, 2013. Continues to be a great release! No issues other than Android 4.3 issues most of which have been solved).

Upcoming releases:

Firefox 24

Articles are done! Thank! It’s time to ship it on Tuesday September 17, 2013.

Easy edit list (and some harder 🙂 ones too) https://etherpad.mozilla.org/ff-android-kb-changes

Other Cool Stuff: What happens in Paris stays in Paris 🙂

italian restaurant sumo team dinner paris-nikonv1-18.5mm-20130829-DSC_0384.jpg

Two weeks ago the SUMO team was in Paris. Lots of great discussion about the upcoming Mozilla Summit, improving support and working better with our fantastic community.
The technical writing program is moving to being a “self service” technical writing program. Still the same great Open Badge and certificate, just less high touch 1 on 1 tutoring. More details coming soon. If you have questions in the meantime, please don’t hesitate to contact Roland, Rosana or Michael.

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Tagged firefox, firefox for android, firefox mobile, sumo, technical writing program

What’s happening with Firefox for Android Support August 16, 2013

Posted on August 16, 2013 by Roland| Comments Off

What’s going on this week in Firefox for Android Support

[Michael Verdi has an awesome post every week about what’s happening overall in SUMO for desktop, Android and Firefox OS. Check out the August 12thth, 2013 edition of what’s happening in SUMO].

Current release is Firefox 23 for Android which was released Tuesday August 6, 2013. Great release so far! No issues other than Android 4.3 issues which I blogged about last week (Google released Android 4.3 roughly two weeks ago).

Upcoming releases:

Firefox 24

It’s time to write articles for Firefox for 24 for Android! Here’s what needs to be written for Android in Firefox 24 (quick share, & NFC bump). We would like these articles to be written by the end of the day on Tuesday August 20th. Sign up on FF24 etherpad if you wish to help out with documenting quick share and NFC bump!

Easy edit list (and some harder 🙂 ones too) https://etherpad.mozilla.org/ff-android-kb-changes

Other Cool Stuff: Badges for the Technical Writing Program

The first SUMO open badges are out! The badges are for the graduates of the SUMO Technical Writing Program and you can see the badge in this blog post. Big thanks to Mozillian Ken Saunders for designing the badge and congrats to the graduates of the Technical writing program past and present! Want to earn a badge like this? Sign up for the Technical Writing Program!

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Tagged badges, ff23, ff24, firefox, firefox for android, open badges, sumo, support, technical writing program

What’s happening with Firefox for Android Support July 25, 2013

Posted on July 25, 2013 by Roland| Comments Off

Hello world. There’s a lot happening in the world of Firefox for Andoid in the SUMO (support.mozila.org) team and it’s not getting the exposure it deserves. So I am going to have a series of “What’s happening”posts. They will be happening at least once a week and will summarize what’s going on.

What’s going on this week in Firefox for Android Support

[Michael has an awesome post every week about what’s happening overall in SUMO for desktop, Android and Firefox OS. Check out the July 22, 2013 edition of what’s happening in SUMO].

Current release is Firefox 22 for Android: There are no major Firefox 22 for Android issues, thanks to everybody for making this release smooth and it’s great to see overall crashing and issues decreasing.

Upcoming releases:

Firefox 23

Are you quick and want to help? help us document the new feature: “Be able to modify your search default via the add-ons manager:” If you are interested email rtanglao AT mozilla.com or write the article!

Firefox 24

It’s help article day on Thursday i.e. Today July 25, 2013, help us research and do some easy edits!:
It’s time to research articles for Firefox 24 for Android. Thanks to Karen and Erin the Firefox for Android roadmap is accurate! Please use it for research: https://wiki.mozilla.org/Mobile/Roadmap#Firefox_24:_Embracing_the_Ecosystem_.28Aurora.29
The big feature in 24 is our upcoming Android permission bump to enable some cool features: geolocation services, NFC bump and perhaps more. (why perhaps? because Firefox is on a 6 week release cycle which we call a “train” and sometimes we move features from one train to another e.g. from the FF24 train to the FF25 train).

Or help us with existing articles

Easy edit list (and some harder 🙂 ones too) https://etherpad.mozilla.org/ff-android-kb-changes

Miscellaneous

Roland on vacation July 24, August 1-2, 12-14; Roland working on Eastern Time July 24 – August 9

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Tagged ff22, ff23, ff24, ffA, firefox, firefox for android, firefox mobile, mobile, sumo, support

My new job: Firefox for Android Support Coordinator

Posted on December 10, 2012 by Roland| 2 Comments

My new job is Firefox for Android Support Coordinator taking over from the incomparable Michelle Luna (who’s now my manager and in fact the manager of the SUMO mobile support team). I will still be working on Thunderbird though (approximately 2 hours per workday).

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Tagged firefox, firefox for android, firefox mobile, mobile, thunderbird