Tag Archives: thunderbird

Transitioning to a Thunderbird support “Consultant” May 1, 2015

Hi fine Thunderbird folks

I am stepping down 100% from my Thunderbird support “Accountable and Informed” (using the RAICS [1] model) role on May 1, 2015. Until the end of April 2015 I will continue to be doing Thunderbird support stuff, attending events where possible and attending meetings.

Why consultant?
Consultant means I will unsubscribe from Thunderbird support related bugs and mailing lists but you can find me on IRC or needinfo me or email.

Why such long notice?

Three reasons:

First, I’d like to try and solve with SUMO-DEV’s help as many as possible of the support papercuts and bugs that Matt, Wayne and others have pointed out on support.mozila.org .

I’d also like to do a content audit on all the Thunderbird KB articles in conjunction with Joni, the SUMO content editor.

Finally, I’d like to find a a volunteer (or volunteers) to be responsible and accountable for Thunderbird support (KB articles and support.mozilla.org)

I will be holding a series of regular Thunderbird support meetings for this transition starting in late September or October. Please let me know if you are interested in attending! email me rtanglao AT mozilla.com or contact me in #sumo at :rolandtanglao.

I’d like to thank all who have helped with Thunderbird support and am looking forward to working out a good transition!


[1] en.wikipedia.org/wiki/Responsibility_assignment_matrix

My new job: Firefox for Android Support Coordinator

New Markets New Jobs

My new job is Firefox for Android Support Coordinator taking over from the incomparable Michelle Luna (who’s now my manager and in fact the manager of the SUMO mobile support team). I will still be working on Thunderbird though (approximately 2 hours per workday).

Thunderbird Future Transition in November 2012

This fantastic photo by lrargerich reminds me of the awesome potential of transitions

After the release of Thunderbird 17 on November 20, 2012, Thunderbird is transitioning to be a community-led project. Check out JB’s post on Thunderbird’s future, JB’s interview with Tristan about Thunderbird’s future and Mitchell’s post for an overview of this Thunderbird transition post Thunderbird 17. Also here are two excellent threads on the the tb-planning mailing list: thread 1: change of release and governance model for Thunderbird, thread 2: papercuts

What does this mean for Thunderbird support? I’d love to hear your thoughts and suggestions. Please post your community-led Thunderbird related feedback and suggestions as a comment here or if you are a support contributor you can also post on tb-support-crew mailing list (and of course you can always email me rtanglao AT mozilla.com or contact me on IRC at irc.mozilla.org, nickname: rolandtanglao, I am usually on the #tb-support-crew channel)

[photo credit lrargerich on flickr]

Portraits: Thunderbird Support and Documentation

Take a Picture to make a Picture
Check out the portraits and call for contributors for Thunderbird Support and Documentation over on the Thunderbird blog. Love to help you help Support Thunderbird; it’s the easiest way to help; all you need to know is how to use Thunderbird and how to explain things clearly to others. If there are any questions about becoming a Thunderbird contributor, please don’t hesitate to email me rtanglao AT mozilla.com

[Photo courtesy of Mark Menzies on flickr]

Thanks to all who helped out with the Thunderbird Support Day on February 2, 2012 – Next TB11 Support Day 14March2012

Maraming Salamat Po @vandusengdn - 042420115876
Thanks to Vincent aka cameléon, San, Matt Harris, Wayne Mery and others for updating the Etherpad and providing support input to the Thunderbird 10 support day on Thursday February 2 2012Next Support Day is the day after TB 11 is released i.e. currently March 14, 2012 since TB11 is currently scheduled for March 13, 2012

Thunderbird Support Day February 2, 2012

We’re having a Thunderbird Support Day February 2, 2012, focusing on Thunderbird 10 using Etherpad and optionally the #tb-support-crew IRC channel. Check out the Thunderbird Support Day February 2, 2012 wiki page for full details on how to participate. The results will be placed on the Thunderbird Support Day February 2, 2012 Etherpad. We’d love to have you participate, it’s not hard and it will benefit the Thunderbird community immensely.

Support contributors please add yourself to the Mozillians directory

Thunderbird Support Contributors (e.g. you help support Thunderbird users on Get Satisfaction, or write documentation on SuMoMo or help people in third party independent Thunderbird support sites like mozillaZine, Geckozone, etc), please add yourself to the Mozillians directory and tag yourself “Thunderbird”, “Support” and your city e.g. “Paris”.

Please contact Roland, rtanglao AT mozilla.com to get vouched! Roland will vouch for anybody on the tb-support-crew mailing list!This will allow other Mozilla contriburtors to find you.