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The Knowledge Base of Firefox Support is shaping up nicely. With over hundred articles written so far, many of the most common tutorials, how-to’s, and troubleshooting articles are readily available. … Read more
The Knowledge Base of Firefox Support is shaping up nicely. With over hundred articles written so far, many of the most common tutorials, how-to’s, and troubleshooting articles are readily available. … Read more
Sumo Weekly metrics [1] The 0.2 resync [2], planned early this week, will give us a lot more useful statistics 0.1 [3] and 0.2 [4] status morgamic has promised to … Read more
Starting next week, the weekly SUMO meeting will be scheduled on Mondays, at: 10 AM Mountain View (PST) 12 PM Winnipeg 1 PM Toronto (EST) 7 PM Europe (CET) These … Read more
Last week, we upgraded support.mozilla.com with the latest changes from the staging server. I thought this would be a good opportunity to highlight some of the more useful changes. Tags … Read more
Sumo Weekly metrics [1] Changed time span from Thursdays-Wednesdays to Sundays-Saturdays since we’ve changed meeting day to Tuesdays “firefox 3” and “beta” both in top 5 search terms Support:Search Requirements … Read more
We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing … Read more
Sumo New meeting time Proposed change: Tuesdays, 23 CET / 5 pm EST / 2 pm PST Still doesn’t work for Jason He might be able to ask to get … Read more
Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, … Read more
So you’ve helped out with Firefox support before, be it at mozillaZine, on IRC, in newsgroups, on your own personal site, or elsewhere. That’s great! We could use your help, … Read more