Attendees: djst, cilias, np, Lucy, nkoth, zzxc
Sumo
- Weekly metrics [1]
- djst: is the start page bounce rate useful? Should run the stats through the one and only Mr Ken Kovash to see if we can extract some more interesting data.
- Is “New contributors” just anyone who signed up as a contributor? If so, a better stat would be the subset of those who actually contributed. -np
- That would be more useful, but is currently not possible.
- Would really help if we could extract the weekly metrics automatically every week. nkoth to ask webdev team for potential ways of doing this while maintaining security policies.
- Staging articles shouldn’t have polls [2]
- Is there a bug filed for not having polls on certain pages? -np
- These need to be removed on a case by case basis, but we need to fix the above bug or they will come back when someone edits.
- SUMO Day 2
- Original suggestion of Friday May 16 is bad because djst will be traveling. Also, there can be benefits of launching the screencast contest prior to the SUMO day, since that’s another thing people can get involved with during the day.
- New date decided: Friday, May 23
- Focus should be on forum and Live Chat. djst will create a copy of the existing wiki planning page to get started.
- UI l10n update from nkoth: cleaned up versions of language.php have been checked in to SVN. They include all strings that we use, including stuff that were not in the db unless previously created.
- Will test this with a couple of localizers to make sure this is what they want, and then announce this. djst suggests aksu, the Finnish localizer.
Knowledge Base
- Bugzilla: 6 new article requests [3], 4 new articles [4]
- Changing the default diff view [5]
- 27 article feedback comments are from people looking for support
- Compared with the total number of sessions, only 0.01% of the visitors are making this mistake. Could be hard to reduce this number even further.
- cilias suggests replacing “click here” link to something more descriptive and will file a bug for it. Maybe that can help reducing the number of people mistakenly using article feedback as a way to ask for support.
- Ideas for troubleshooting walkthrough
- Current Basic Troubleshooting article is not very basic, and might not do a good job of guiding users into finding the appropriate support article for their particular problem. We should create a truly basic troubleshooting article that does a better job.
- We are currently using the first paragraph of articles as a brief summary of what problem is solved in that particular article. The problem is that this summary isn’t used in e.g. search results. This should definitely be part of the new requirements for the search SoC project.
- New French localizers: Diti and omnisilver. Welcome aboard!
Forums
- Still waiting for patches[6] to get looked at
- np should get SVN checkin access for simple patches. It will simplify for both np and nkoth. djst to fix this this week.
- Nothing terribly interesting stats-wise
Live Chat
- Lucy: Not much interest in starting an earlier shift based on feedback gathered from volunteers because we’re only supporting English chat.
- djst: Are we sure the en-US only support is the reason for this? Will look into the legal aspects of offering Live Chat support in other languages to better know about our options moving forward.
- zzxc: Got a few new trainees last Friday — will see if they stick around!
Omnisilver wrote on