Categories: Meetings

Minutes of Weekly Meeting 2008-05-12

Attendees: djst, cilias, np, nkoth, lucy, cww, zzxc

Sumo

  • Weekly metrics [1]
    • Do the top/bottom 5 lists seem consistent?
      • Seems to rotate between the same set of articles, so yes.
    • Some articles shouldn’t have a poll, such as the Community Support article. We need the ability to determine this on an article-by-article basis.
  • Last week, a newsgroup thread about whether or not to include an about:config pref reference turned into a more general discussion about the scope of the SUMO knowledge base.
    • Our focus should be on solving common problems users are facing, and instructing people how to use Firefox. This includes troubleshooting articles as well as tutorials, how-to:s, references, and useful tips and tricks.
    • Our focus should not be on advanced, sometimes even unsupported tips & tricks targeted towards power users; for example how to move the Sidebar to the right side using userChrome.css.
    • We should keep our proactive approach for troubleshooting articles and make sure we cover the problems people are experiencing, but we don’t want the KB to turn into an advanced tips & tricks database with all sorts of hacks and unsupported tweaks.
    • chofmann summarized it as the Monkey Test: Does the article help fix a problem? Or does it just help someone “monkey around” with their browser?
    • The next step is to do an inventory of the articles to determine where to draw the line. Some articles not targeting our intended audience or not aligning to our focus will likely have to go away.
  • Firefox Support Day
    • Need to settle on a schedule asap; djst to update the schedule on the wiki based on the discussions in this meeting.
    • Need to assign hosts for the workshops. zzxc can take one of them. Live or prerecorded video would be nice.
  • Based on input from many people, cilias has been working on a Contributor Home Page redesign Draft (bug)
    • More targeted towards existing contributors; dynamic content showing things like the most recent SUMO blog posts, most recent KB activities, etc.
    • djst: The biggest problem with the old contributor page was that it wasn’t really targeting our contributors at all; it was more of an advertisement for how to get involved. For that, we have How to contribute now. That said, the redesigned contributor home page should target both new and existing contributors — it should be obvious to new contributors what the page elements are for.
    • The new contributor home page should be the page you land on after logging in (as a contributor). [2]
  • Performance update from Laura: main bug to flip the switch back to using SUMO for Firefox 3 product help (429355) has two blockers. ETA: Wednesday, May 21

Knowledge Base

  • Bugzilla: 2 new article requests [3][4], 1 article bug fixed [5]
  • Knowledge base contributor survey was sent.
    • 55 people have done the survey / 351 invites sent
    • Latest response was yesterday, so the survey is still open.
    • Report on data so far.
    • Would be good to send out a reminder to our contributors. cilias to look into how the system works and whether or not it automatically does this.

Forums

  • Thread count down again, probably just following the site-wide numbers
  • np’s laptop is back in business, yay!
  • Any further thoughts on using contributor forum for more kinds of discussion?
    • djst started a thread about it last week in the newsgroup, but obviously only got responses from people using the newsgroup. :) suggests that we blog about it to better probe the community. np to write the post.

Live Chat

  • Working with a few new contributors
  • Researching ways to make coordinating easier, i.e. making sure shifts are covered and letting people plan ahead to open outside hours. Lucy proposes a scheduling/booking solution that will allow helpers to commit to time slots so others can see when someone will definitely be on.
    • zzxc is concerned that signing up will make the volunteer effort feel more like a job. People may not want to commit for a volunteer thing like live chat; what about scenarios when they may have to leave, and need someone to back up?
    • djst suggests getting the community involved in this discussion as much as possible. Lucy to post in newsgroup and/or contributor forum about this asap to get the discussion started.