Categories: Meetings

Minutes of Weekly SUMO Meeting 2008-06-09

Attendees: djst, cilias, Lucy, nkoth, laura, zzxc, Cww

Sumo

  • Performance update from Laura
    • Memcache fixes are now in production
    • Still waiting for master/slave bug to be fixed; laura to bug morgamic about review
    • Once that is in production, we should be able to switch back to using SUMO as in-product help for Firefox 3 (likely target: Wednesday)
    • Forum is still not cached. We’ll likely not have that in time for release, but Laura will investigate
  • Last week of Firefox Screencast Contest
    • Received a pretty good number of submissions so far, but we need more!
    • Will blog about the contest throughout the week
  • Support Firefox Day
    • Consensus that an SFD closely after the Firefox 3 release would be helpful as we’ll have the traffic to reel people in to being contributors
    • Before release, make sure we have sufficient documentation for contributors and blog about the need for people to help out during launch
    • Lucy to start the discussion in the newsgroup today
  • Weekly metrics
    • KB contribution spike because cilias has been updating articles for Firefox 3
    • Omniture is now working on SUMO! Need to investigate the possibilities but it’s certainly an improvement compared to Urchin
    • Among other things, we can monitor specific articles for traffic and create triggers if we get spikes. This would allow us to keep track of e.g. articles involving viruses/trojans/malware for Firefox.
  • Site redesign is underway, led by Brian Krausz from webdev. djst and nkoth to have a meeting today to discuss any open issues and check in on status.
  • New Contributor Home Page is up.

Knowledge Base

  • Bugzilla:
    • Week before last: 5 new article requests [1], 4 article bugs fixed [2].
    • Last week: 4 new article requests [3], 5 article bugs fixed [4]
  • All articles that should be using SHOWFOR or Dynamic Content are using them.
  • All articles that should be in the Firefox 3 category are there.
  • All article text has been updated for Firefox 3.
  • Almost all new articles for Firefox are done.
  • All we have left for Firefox 3 is screenshots.
    • There is a discussion in the Contributors forum about screenshot policy, in terms of if/where do we limit the size of articles, and how to prioritize which SHOWFOR classes are more important (Firefox 2 vs. Firefox 3 on Mac/Linux)
    • Discussion about using AJAX to dynamically load screenshots. This would eliminate the concern about having too many screenshots if we want to support different OSes. A bug is filed for this (but I can’t find it! anyone?)
  • Other Firefox Support was redone to include other web sites.
    • To clarify, this is the page where other locales can provide links to their local community websites.

Forums

  • np couldn’t attend today’s meeting, but the most critical aspect of forum is performance, which we discussed earlier.
  • “Question answered” feature implemented. The next step is to make sure only threads marked as answered are shown in search results.

Live Chat

  • Scheduling PRD draft discussion has been going on in an email thread. Lucy to move it out to a wiki page and include an introduction/description to make it easier for people to provide feedback.
  • We’re going to have a pre-release meeting with Live Chat helpers before the release to make sure any open issues are covered and all questions answered. Friday this week? Lucy to make a decision tomorrow.
  • Work on adding documentation for what we’re still missing about Live Chat to make sure the information is crystal clear for release. For example, how to deal with supporting Mac/Linux users when the helper is running Windows.