Attendees: djst, zzxc, Cww, nkoth, myles7897
Sumo
- Weekly metrics
- djst has created a dashboard in Omniture so everyone in the team can look at the same data
- Next step is to make sure that data is published automatically
- Last week’s weekly support issues
- Format has completely changed, new status fields.
- Now focuses on getting info from Forums mainly rather than Hendrix.
- How to get people to sign up?
- Blog about it, and make sure the info on the page is as straightforward as possible — suggest creating a separate FAQ for the descriptions and explanations
- How do we keep track of Policy on threads asking for more information
- We could use one contributor forum thread per weekly common issue, to keep track of information gathering etc.
- Alternatively, we could create a separate forum if these threads are taking over the contributor forum
Knowledge Base
- KB metrics (Cww)
- This is how we calculate the top KB articles. Just looking at the vote polls is not enough, as some articles are much more trafficked than others, skewing the data.
- Have to look at what people search for, and normalize the score with the page hits.
- Bugzilla: 1 new article request [1], 0 article bugs verified fixed
- Going to send out survey to localizers this week
- All top 15 articles in the Knowledge Base are translated into Japanese! SUMO is proud. :)
Support Forum
- Some recent db issues recently bug
Live Chat
- Top issues – full report coming soon
- Many users can’t figure out how to sort bookmark folders due to bug 400447
- More info needed on Flash sound issue, bug 436686
- Yahoo logins not working for some people, seems to be related to Yahoo Toolbar
- Preferences not saved, same as last week
- Logins not remembered after restarting Firefox, same as last week
- Strange Mac issues (fonts look wrong, gfx issues, window positioning wrong) fixed by clearing Mac caches.
- 6 accounts created, 0 accounts approved
- Traffic down last week, percentage of chats answered up to 70%
- New blog post about scheduling live chat hours, anyone who can help should add themselves
- Live Chat CSAT: idea page updated, bug 458713
SFD
- No more feedback. We should just pick a date and hope that we have the response that we need.
- The focus is on localization, so we need to split up the day in separate shifts for the different regions (Asia, Europe, America)
- Friday, November 21!
- This means late Thursday PDT for the early Asian shift.
- Who is best for making presentations? Current topics:
- How to localize articles – cww?
- Tips and tricks for keeping up to date on translations — cilias?
- Localizing for Firefox 3.1