SUMO — now with l10n!
support.mozilla.com now better supports localization. There is still work to be done, but we’ve made a number of important accomplishments this week that are worth mentioning: Automatic language detection based … Read more
Articles from 2008
Minutes of Weekly Meeting 2/4
Attendees: djst, chris, jason, lucy, nelson, jeremy, andrew Sumo Weekly metrics [1] Added comments for some metrics that require changes in Tiki/Jive Chris, Jason, and Lucy to go through the … Read more
Live Chat Helper Approvals – Take 2
I posted earlier about our system for doing Live Chat approvals. Unfortunately this fell apart for two reasons. First being, I’m the only one who can flip the switch on … Read more
Minutes of Weekly Meeting 1/28
Sumo Weekly metrics [1] Significant increase of traffic the last couple of weeks, due to the mozilla.com Support link for en-US Top 3 search result is Thunderbird — also due … Read more
Making Knowledge Base article requests
The Knowledge Base (KB) is the front line of support.mozilla.com. As shown by the prominence of the search box on the front page, we want users to try to searching … Read more
Live Chat Helper Approvals
For those of you not yet familiar with the new Live Chat software, we have it set that while everyone can sign up for an account to help, only people … Read more
Forum Traffic Is Up, How You Can Help
With the “Support” header on the US English version of mozilla.com now pointing to support.mozilla.com, the Firefox Support Forum has seen its numbers jump quite a bit; on Friday, we … Read more
Minutes of Weekly Meeting 1/7
Here are the meeting minutes of yesterday’s SUMO meeting — our first meeting of 2008. Sumo Weekly metrics [1] Live Chat launch was digged, causing a significant traffic increase. In-product … Read more
Firefox 3 Help Documentation?
As we’re getting a better overview of what to expect with the upcoming Firefox 3 release, it’s time to decide what end-user documentation we want to include in all locales. … Read more