![](https://blog.mozilla.org/sumo/wp-content/themes/frontierline/img/fallbacks/pattern-4.png)
The vision for SUMO – Part 1: Listen as hard as we can
During the last few weeks, I’ve been thinking a lot about how far we’ve come with Firefox Support since we started. Since the SUMO team was formally created, we have … Read more
During the last few weeks, I’ve been thinking a lot about how far we’ve come with Firefox Support since we started. Since the SUMO team was formally created, we have … Read more
It’s been busy for us in the last few months. Not only was Firefox 3 released, but the software we’ve been using for Live Chat is now open source! We’re … Read more
We are proud to present the winning screencast made by the one and only, Cameron Roy: Article: How to customize the toolbar Screencast: Click to view His video won because … Read more
Attendees: djst, Cww, cilias, np Sumo Cww is in MV this week! Sitting in the conf room with djst. Proposed goals for Q3: Establish formal feedback loop to QA/dev about … Read more
The SUMO Screencast Contest is over and we now have 50 new videos to accompany the articles in the SUMO Knowledge Base. Thank you for participating!! We are thrilled to … Read more
Attendees: djst, cilias, np, lucy, nkoth, zzxc Sumo New theme went live last week — please file bugs if you see any problems (but please search first, as there have … Read more
Attendees: djst, lucy, nkoth, zzxc, cww, Collin_1000 Sumo Weekly metrics Significantly increased traffic from Firefox 3, as expected Servers held up generally well (at least not worse than any other … Read more
Everyone should head on over to the Support Firefox Day 3 homepage and get in on the action! Support Firefox Day 3 is focusing on acquainting users with the awesome … Read more
What an amazing launch we’ve had so far! At the time I’m writing this, over 6.5 million people have downloaded Firefox 3, and from a Firefox Support perspective it shows. … Read more