The vision for SUMO – Part 6: Knowledge Base
The Knowledge Base is the heart of SUMO and consists of a large collection of support articles largely written by the community. The key focus and scope of the Knowledge … Read more
The Knowledge Base is the heart of SUMO and consists of a large collection of support articles largely written by the community. The key focus and scope of the Knowledge … Read more
Approximately half of our users are running an English (US, British, or other) version of Firefox. This is why localization is such a critical part of Mozilla, because it enables … Read more
Sumo Weekly metrics Most popular articles list not accurate (see bug) This week is the first time we share the weekly common issues list during the SUMO meeting. It’s a … Read more
I’ll start part four of this blog series with an important question: Are our Firefox users happy about their browsing experience? If they are, exactly how happy are they? Can … Read more
Attendees: djst, cilias, zzxc, cww, nkoth, myles7897 Sumo Welcome to the team, Matthew (zzxc) and Cheng (cww)! [1] Gathering/reporting top issues cww has been reading forum threads and e-mail zzxc … Read more
There has been some changes to the SUMO team recently. Jason Barnabe, who maintains the Support Forum, unfortunately doesn’t have enough time to maintain a full-time job and administrate the … Read more
In the past, there has been some discussion about how SUMO interfaces with existing local community work. SUMO has been in place for one year now and we have shown … Read more
One of the problems we had with the Firefox Support Knowledge Base in the past was that locale leaders and approvers had no way of knowing when a new translation … Read more
A critical piece in having a community-powered project run successfully is that all participants understand the bigger picture. In the case of SUMO, there are actually two pictures, and with … Read more