Another call for article editor ideas
Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time … Read more
Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time … Read more
The Mozilla Support (SUMO) project is unique in the way it involves the broader Mozilla community to improve the user experience. The Live Chat component of SUMO, which I started … Read more
Attendes: djst, cilias, zzxc, cww, nkoth, lucy Sumo Weekly metrics Bug 455190 made the poll stats unreliable; should be fixed starting from last week’s push. cilias to verify and report … Read more
Before Firefox 3 was released, we gave localizers a list of Support articles that needed to be translated because they were linked to from within Firefox. But what about after … Read more
We’ve reached the last part of this comprehensive vision for the scope and role of the SUMO project moving forward. This part is dedicated to the most social form of … Read more
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics First week of collecting metrics from Omniture instead of Urchin, which explains some differences in the numbers All team members set … Read more
The Support Forum is a way for users to ask direct support questions about problems not (yet?) covered in the Knowledge Base, as described previously as the support funnel. It … Read more
Attendees: djst, cilias, zzxc, cww, lucy Sumo Localizer feedback Weekly metrics Less traffic this week, and less community involvement Weekly support issues For Hendrix, we have an experimental database built … Read more
A few months ago, we surveyed knowledge base contributors to evaluate the quality of the contributor experience and how we can improve it. From the feedback we got, one common … Read more