Article Editor Mockups
Over the past two months we have been gathering feedback and ideas on how to improve the article editing experience in the Support Knowledge Base, to make Knowledge Base features … Read more
Over the past two months we have been gathering feedback and ideas on how to improve the article editing experience in the Support Knowledge Base, to make Knowledge Base features … Read more
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics Last week’s weekly support issues SFD planning Blogged about it Talked to Axel + Seth about getting the word out Needs … Read more
The next Support Firefox Day will focus on localization of the Support project. Primarily, in this case, localization is translation of support articles into a number of languages for our users worldwide. Firefox is available in over 30 languages and with so many users, support documentation is also needed in all these languages. We have a secondary objective of starting an open discussion about Mozilla 2010 goals and collect feedback from our community of contributors and soon-to-be contributors. Read more
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics Last week’s weekly support issues Corrupt places.sqlite issue – cww to file bug and write KB article on how to replace … Read more
On October 1st, I announced the top 15 Knowledge Base articles for localizers to translate. One week later, all 15 articles were translated into Japanese! Big thanks to Masahiko Imanaka … Read more
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base localizers to take a survey. If you receive an invite, do not mistake it for … Read more
Over the past month and a half, we’ve started an effort to gather data from users who come to support or provide input to other places in the Mozilla community … Read more
A few weeks ago, creative extraordinaire Tara and I took on the fun task to create a logo to visually represent the SUMO community support project. In order to get … Read more
Attendees: djst, zzxc, Cww, nkoth, myles7897 Sumo Weekly metrics djst has created a dashboard in Omniture so everyone in the team can look at the same data Next step is … Read more