The big things this week
There was discussion about how to include insights about Knowledge Base metrics into things like the Support Report. In particular we talked about the amount of traffic that Plugin Crash Reports gets and the amount of new not helpful votes Firefox does not ask to save tabs and windows on exit has been getting lately. In the case of Plugin crash reports, it’s suspected that the wording of the error message on crashed videos might contribute to lots of clicks though to SUMO and in the case of Firefox does not ask to save tabs and windows on exit it’s seems to be related to changes in Firefox 4. For now it was decided that Michael would bring up both issues with the UX team.