SUMO now has a twitter feed
Activity in the SUMO has increased rapidly over the past year and our community has really grown! Now we have this blog, a contributors forum and a newsgroup. There’s all … Read more
Articles in “General”
SUMO contributors meeting is Monday and I can’t wait
A few days ago, we blogged that we’ll be having a contributors meeting Monday Jan 12th. I just wanted to write this to say that I’m really excited to hear … Read more
SUMO contributors meeting Monday Jan 12th
This Monday, Jan 12th, we’ve moved the regular SUMO meeting and are inviting all SUMO contributors to call in to discuss their thoughts on the SUMO project. Volunteers, contributors and … Read more
The Year in SUMO
As most readers of this blog are already aware, Mozilla’s community-powered user support project SUMO was launched to address the need for an official and centralized support channel for Firefox … Read more
Another fantastic Support Firefox Day completed
One week after our fourth Support Firefox Day (SFD for short), it’s time for reflection! This time around, Cheng was doing most of the work of pulling it all together, … Read more
Article Editor Mockups
Over the past two months we have been gathering feedback and ideas on how to improve the article editing experience in the Support Knowledge Base, to make Knowledge Base features … Read more
Coming soon: Support Firefox Day 4
The next Support Firefox Day will focus on localization of the Support project. Primarily, in this case, localization is translation of support articles into a number of languages for our users worldwide. Firefox is available in over 30 languages and with so many users, support documentation is also needed in all these languages. We have a secondary objective of starting an open discussion about Mozilla 2010 goals and collect feedback from our community of contributors and soon-to-be contributors. Read more
User support and metrics
Over the past month and a half, we’ve started an effort to gather data from users who come to support or provide input to other places in the Mozilla community … Read more
Status of the upcoming SUMO project logo
A few weeks ago, creative extraordinaire Tara and I took on the fun task to create a logo to visually represent the SUMO community support project. In order to get … Read more