A glimpse of 2022
Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more
Articles in “Updates”
What’s up with SUMO – December 2022
Hi everybody, It’s been a while since our last monthly update. Ever since our internal dashboard was broken, we didn’t have an easy way to export the platform data. Now … Read more
How to contribute to Mozilla through user support
It is with great pleasure that I am announcing the launch of our new contribute page in SUMO a.k.a SUpport.Mozilla.Org. SUMO is one of the oldest contribution areas in Mozilla, … Read more
What’s up with SUMO – August 2022
Hi everybody, Summer is not a thing in my home country, Indonesia. But I learn that taking some time off after having done a lot of work in the first … Read more
What’s up with SUMO – July 2022
Hi everybody, There is a lot going on in Q2 but we also accomplished many things too! I hope you’re able to celebrate what you’ve contributed and let’s move forward … Read more
What’s up with SUMO – May 2022
Hi everybody, Q2 is a busy quarter with so many exciting projects on the line. The onboarding project implementation is ongoing, mobile support project also goes smoothly so far (we … Read more
What’s up with SUMO – April 2022
Hi everybody, April is a transition month, with the season starting to change from winter to spring, and a new quarter is beginning to unfold. A lot to plan, but … Read more
What’s up with SUMO – February 2022
Hey SUMO folks, We decided to skip January’s update since we’ve published December’s data along with the 2021 retrospection. January was also packed with planning and many incidents that makes … Read more
2021 Retrospection
This is probably a moment where we usually say to ourselves how time flies so fast. Despite the pandemic and the uncertainty that lingers this year, I’m proud and grateful … Read more