Rocking the helpful web since 2007.
From September 22–28, the Mozilla Support team ran our first-ever Mozilla – Ask a Fox virtual hackathon. In collaboration with the Thunderbird team, we invited contributors, community members, and staff … Read more
Hi everybody, It’s been a long overdue since our last update. Previously, we shared these recaps on a quarterly basis, but this time, we’re trying out a slightly new format … Read more
Hi everyone, After much thoughtful consideration and evaluation, we’ve made the difficult decision to officially decommission the Social Support and Mobile Store Support programs. This wasn’t a decision made lightly. … Read more
Hi folks, I’m so excited to share that Flavius Floare joined our team recently as a Technical Writer. He’s working alongside with Dayani to handle the Knowledge Base articles. Here’s … Read more
As 2024 comes to a close, we want to take a moment to celebrate the work we’ve accomplished together at Mozilla Support (SUMO). This year, we focused on making support … Read more
Firefox was built by a group of passionate developers, and has been supported by a dedicated community of caring contributors since day one. The SUMO platform was originally built in … Read more
Hi Mozillians, In today’s edition, I’d like to introduce you all to Michele Rodaro, a locale leader for Italian in the Mozilla Support platform. He is a professional architect, but … Read more
Each quarter, we gather insights on all things SUMO to celebrate our team’s contributions and showcase the impact of our work. The SUMO community is powered by an ever-growing global … Read more
Hi folks, Super excited to share with you all. Andrea Murphy is joining our team as a Customer Experience Community Program Manager, covering for Konstantina while she’s out on maternity … Read more