SUMO/Firefox Accounts integration
One of Mozilla’s goals is to deepen relationships with our users and better connect them with our products. For support this means integrating Firefox Accounts (FxA) as the authentication layer … Read more
Firefox services experiments on SUMO
Over the last week or so, we’ve been promoting Firefox services on support.mozilla.org. In this experiment, which we’re running for the next two weeks, we are promoting the free services … Read more
SUMO A/B Experiments
This year the SUMO team is focused on learning what to improve on our site. As part of that, we spent January setting support.mozilla.org up for A/B testing and last … Read more
[Important] Changes to the SUMO staff team
TL;DR Social Community Manager changes: Konstantina and Kiki will be taking over Social Community Management. As of today, Rachel has left Mozilla as an employee. L10n/KB Community Manager changes: Ruben … Read more
Support Localization – Top 50 Sprint and More
Hello, current and future Mozillians! I hope you can still remember that last month we kicked off a “Top 20 Sprint” for several locales available on the Support site. You … Read more
SUMO Days Firefox 62: you are invited!
Firefox 62 SUMO Days are around the corner! In a week! On September 5th, Firefox 62 will be updating for both Desktop and Android platforms. Please join the community for … Read more
Support Localization – Top 20 Sprint and More
Hello, current and future Mozillians :-) It’s time to update you about the current status of the localization clean up initiative proposed a while ago. After an initial outreach to … Read more
#5 State of Mozilla Support: 2018 Mid-year Update – Part 5
Hello, present and future Mozillians! We are happy to share with you the final post of the series, which started with two external research report analyses, moved on to sharing … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 4
The San Francisco 2018 All Hands flew by and so did the last two months. I cannot tell you how grateful I am to have been able to attend this … Read more