State of Mozilla Support: 2018 Mid-year Update – Part 4
The San Francisco 2018 All Hands flew by and so did the last two months. I cannot tell you how grateful I am to have been able to attend this … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 3
Hello, present and future Mozillians! We are continuing our series of mid-year posts regarding the state and future of Mozilla Support. If you missed the previous posts, part one and … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 2
Hello, present and future Mozillians! Last time we had a closer look at a metrics-based report analysis from the Analysen & Tal agency that took a deep dive into support.mozilla.org’s … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 1
Hello, present and future Mozillians! As you may have heard, Mozilla held one of its All Hands biannual meetings, this time in San Francisco. The support.mozilla.org Admin team was there … Read more
Proposal: Knowledge Base Spring Cleaning at SUMO – June 2018
Hi everyone, People say that spring is a good time to try new things and refresh one’s body and mind. While our site does not really have a body (unless … Read more
15 days in feedback at the group “Mozilla Social Support”
I had the pleasure of working with Christophe Villeneuve aka hellosct1in the beginning of February this year and he wrote a great review about his experience during the first two weeks … Read more
An Update about Moderators, Administrators, and our new team member
Hey there, fellow Mozillians! Throughout the years, we have been extremely lucky to have an amazing array of great people joining us and contributing in many various ways. There has … Read more
The Big SUMO Report: 2017
Hey there, SUMO Nation! We are happy to see you reading these words at the beginning of 2018 – and curious to see what it brings… But before we dive … Read more
Berlin Admin Meetup – November 2017
Hey there, fellow helpful Mozillians :-) Last week, three of the support.mozilla.org administrators and coordinators (Rachel, Madalina, Michał) met in Berlin to talk about our status and plans for 2018. … Read more