Community Management Update
Hello SUMO community, I have a couple announcements for today. I’d like you all to welcome our two new community managers. First off Kiki has officially joined the SUMO team … Read more
SUMO Platform Roadmap
Our support platform went through numerous changes and transitions during the last couple of years. With the SUMO team joining efforts with the Open Innovation group last year, we have … Read more
Introducing Josh and Jeremy to the SUMO team
Today the SUMO team would like to welcome Josh and Jeremy who will be joining our team from Boise, Idaho. Josh and Jeremy will be joining our team to help … Read more
SUMO/Firefox Accounts integration
One of Mozilla’s goals is to deepen relationships with our users and better connect them with our products. For support this means integrating Firefox Accounts (FxA) as the authentication layer … Read more
Firefox services experiments on SUMO
Over the last week or so, we’ve been promoting Firefox services on support.mozilla.org. In this experiment, which we’re running for the next two weeks, we are promoting the free services … Read more
SUMO A/B Experiments
This year the SUMO team is focused on learning what to improve on our site. As part of that, we spent January setting support.mozilla.org up for A/B testing and last … Read more
[Important] Changes to the SUMO staff team
TL;DR Social Community Manager changes: Konstantina and Kiki will be taking over Social Community Management. As of today, Rachel has left Mozilla as an employee. L10n/KB Community Manager changes: Ruben … Read more
Support Localization – Top 50 Sprint and More
Hello, current and future Mozillians! I hope you can still remember that last month we kicked off a “Top 20 Sprint” for several locales available on the Support site. You … Read more
SUMO Days Firefox 62: you are invited!
Firefox 62 SUMO Days are around the corner! In a week! On September 5th, Firefox 62 will be updating for both Desktop and Android platforms. Please join the community for … Read more